Outlet Operations Leader

RH Restoration Hardware • Dublin, OH

5d • $24 - $28

About The Position

RH Outlets offer an elevated luxury-value experience, curating beautifully crafted home furnishings—including discontinued, returned, and slightly imperfect items. They extend the life of RH designs and connect the brand with a broader audience.

The Outlet Operations Leader develops a high-energy, results-driven stock team and ensures seamless operations. Working with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, maintains high safety standards, and supports extraordinary customer experiences.

Requirements

• 2+ years of leadership experience in retail, preferably in home furnishings.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Experience with inventory management systems and processes.
• Adaptability and resilience, with a solutions-focused approach to change and challenges.
• Flexibility to work a dynamic schedule across all operational hours.

Responsibilities

• Train the stock team to follow safety protocols and inventory policies, fostering accountability and operational excellence.
• Oversee the receipt, processing, and movement of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Ensure merchandise is properly tagged and protect inventory integrity.
• Monitor operational metrics, including inventory accuracy and processing timelines, to drive continuous improvement.
• Direct the release of products to third-party delivery partners and customers, ensuring accuracy and exceptional service.
• Authorize and manage the destruction of products designated as marked out of stock (MOS) in accordance with company policies.
• Ensure interactions with customers and delivery partners meet company service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed