Outlet Operations Leader
About The Position
RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure seamless outlet operations. The role partners with cross-functional teams to drive operational excellence, safeguard inventory accuracy, and uphold safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences. RH Outlets are part of an integrated ecosystem offering an elevated luxury-value experience in home furnishings. With more than 40 locations across North America and Europe, the Outlets offer discontinued, returned, and slightly imperfect items, extending the life of RH designs and making great design more accessible.
Requirements
- At least 2 years of leadership experience in retail; home furnishings experience is preferred.
- Exceptional analytical, problem-solving, and decision-making skills.
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
- Experience with inventory management systems and processes.
- Adaptability and resilience, with a solutions-focused approach to change and challenges.
- Flexibility to work a dynamic schedule across all operational hours.
- Ability to lift and move items in excess of 100 lbs. using proper equipment and safety techniques.
- Ability to maneuver throughout the sales floor and stockroom.
- Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing.
Nice To Haves
- Retail leadership experience in home furnishings.
Responsibilities
- Train the stock team to follow safety protocols and inventory policies, fostering accountability and operational excellence.
- Oversee receipt and processing of merchandise and its movement from truck to storage to sales floor, ensuring accuracy, efficiency, and customer readiness.
- Safeguard inventory integrity by ensuring merchandise is properly tagged and monitoring operational metrics, including inventory accuracy and processing timelines, to drive continuous improvement.
- Direct the release of product to third-party delivery partners and customers, ensuring accuracy and exceptional service.
- Authorize and manage destruction of products designated as marked out of stock (MOS), in compliance with company policies.
- Ensure operational interactions with customers and delivery partners reflect company service standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
