Outlet Operations Leader
About The Position
RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. In partnership with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds high safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences. RH Outlets offer an elevated luxury-value experience across more than 40 locations in North America and Europe. They feature discontinued, returned, and slightly imperfect items, extending the life of RH designs and connecting the brand with a broader audience.
Requirements
- At least 2 years of leadership experience in retail; home furnishings experience is preferred.
- Exceptional analytical, problem-solving, and decision-making skills.
- Proficiency with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
- Experience with inventory management systems and processes.
- Adaptability and resilience, with a solutions-focused approach to change and challenges.
- Flexibility to work a dynamic schedule across all operational hours.
Nice To Haves
- Retail leadership experience in home furnishings.
Responsibilities
- Train the stock team to uphold safety protocols and inventory policies, fostering accountability and operational excellence.
- Oversee the receipt, processing, and movement of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
- Safeguard inventory integrity by ensuring merchandise is properly tagged and monitoring operational metrics, including inventory accuracy and processing timelines, to drive continuous improvement.
- Direct the release of product to third-party delivery partners and customers, ensuring accuracy and exceptional service.
- Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies.
- Ensure operational interactions with customers and delivery partners reflect company service standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
