Outlet Lounge Manager

HEI Hotels and Resorts•Dallas, TX

About The Position

Plan and manage the Restaurant, Room Service, and other food and beverage outlets as appropriate to achieve customer satisfaction, quality service, and compliance with corporate and franchise policies and procedures and applicable regulations, while meeting or exceeding financial goals. The role directs restaurant and room service operations for breakfast, lunch, and dinner, as well as bar operations. It manages outlet staff and budgets, supports quality hospitality, and maintains outlet facilities and equipment. The Stoneleigh is a renovated 176-room hotel in Uptown Dallas and part of Marriott’s Autograph Collection. Its restaurant, Lions Den, is scheduled to open May 1, 2026, with concepts from Chef Michael White.

Requirements

Minimum two years of post-high-school education.
Two or more years of full employment in a related position.
Thorough knowledge of restaurant or hotel practices and procedures for non-repetitive analytical work.
Supervision, management, and communication skills.
Ability to investigate and analyze activities or information and make logical conclusions and recommendations.
Ability to make decisions generally guided by established policies and procedures.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and ensure goals are accomplished.
Ability to set priorities, plan, organize, and delegate.
Clear, concise, complete, and well-organized written communication skills.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills, including adapting communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Direct day-to-day restaurant and room service operations for breakfast, lunch, and dinner.
Direct day-to-day bar operations.
Manage human resources across the outlets, including interviewing, hiring, scheduling, training, developing, coaching, counseling, reviewing performance and salary, resolving problems, communicating with associates, and recommending discipline or termination as appropriate.
Implement company programs and manage outlet operations to comply with LSOPs, SOPs, safety requirements, and federal, state, and local regulations, while providing quality service and hospitality.
Forecast, implement, monitor, control, and report outlet budgets and budget components, including labor, food, beverages, supplies, and equipment, to maximize revenue and minimize expenses while maintaining adequate staffing and supplies.
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and support future sales.
Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to attract in-house guests and increase local-market business.
Monitor and control maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.