Outlet Host/Hostess - HRC Atlantic City

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

1d•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries. The Host position is the initial point of contact for guests, responsible for creating a positive first impression. This role involves greeting, seating, and paging guests, acting as a tour guide, communicator, entertainer, and a musician at heart. The Host is expected to enhance the guest experience by creating memorable moments and fostering 'Raving fans'. This job description outlines essential functions but may not encompass all assigned tasks.

Requirements

High School diploma or GED
Remaining calm in a hectic, fast-paced environment
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to travel via auto or airplane for long periods of time
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines
Practicing all general safety & sanitation standards
Recycling products, where possible
Maintaining HRC’s 5 core Values and Mission Statement

Nice To Haves

This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates.

Responsibilities

Opening doors, where applicable
Welcoming and thanking guests
Answering questions - accurately and politely
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co-workers, guests and celebrities
Assisting servers, bussers and managers
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving fans”