Outlet Host/Hostess - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa • Tejon, NM

1d • Onsite

About The Position

The primary responsibility of the host position is to be friendly and courteous, while greeting, seating and engaging the guests during their dining experience. Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Requirements

• Minimum six (6) months of related experience required
• Able to work a varied work schedule to include nights, weekends, and holidays.
• Must have excellent communication skills.
• Be flexible and adaptable to change.
• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Maintain a professional and positive attitude at all times
• Maintain complete knowledge of the menu offerings
• Escort guest to their table
• Monitor the seated guests and respond to guest needs
• Communicate clearly over the radio to management and other host to ensure that the restaurant operates efficiently.
• Thank guests with genuine appreciation and provide a fond farewell.
• Answer restaurant telephone courteously and efficiently
• Speak to guests and co-workers using clear, appropriate and professional language
• Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed