Outlet Host/Hostess - HRC Orlando

Hard Rock Hotel & Casino Ottawa•Orlando, FL

9d•Onsite

About The Position

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Requirements

The Host is the initial contact with the guests.
Must be able to start guests off with a positive experience at the front door.
Must be able to greet, seat and page guests.
Must be able to assume the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Must be able to answer questions accurately and politely.
Must be able to maintain a clean and organized waiting area.
Must be able to answer the phone.
Must be able to direct guests to areas & restrooms.
Must be able to provide security for co-workers, guests and celebrities.
Must be able to assist servers, bussers and managers.
Must be able to perform opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Must be able to assure the complete satisfaction of each and every guest.
Must be able to create memorable experiences.
Must be able to entertain guests to create “Raving fans”.

Responsibilities

Opening doors, where applicable
Welcoming and thanking guests
Answering questions - accurately and politely
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co-workers, guests and celebrities
Assisting servers, bussers and managers
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving fans”