Outlet Host/Hostess
About The Position
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). Opening doors, where applicable Welcoming and thanking guests Answering questions - accurately and politely Maintaining a clean and organized waiting area Answering the phone Directing guests to areas & restrooms Providing security for co-workers, guests and celebrities Assisting servers, bussers and managers Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. Assuring the complete satisfaction of each and every guest Creating memorable experiences Entertaining guests to create “Raving fans” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Requirements
- High School diploma or GED
- Remaining calm in a hectic, fast-paced
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests and co-workers.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
- Ability to sit for extended periods of time
- Ability to make repeating movements of the arms, hands, and wrists
- Ability to express or exchange ideas verbally and perceive sound by ear
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
- Ability to turn or twist body parts in a circular motion
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
- Ability to travel via auto or airplane for long periods of time
- Maintaining a well-groomed appearance (“having a plan”).
- Following all uniform guidelines
- Practicing all general safety & sanitation standards
- Recycling products, where possible
- Maintaining HRC’s 5 core Values and Mission Statement
Responsibilities
- Opening doors, where applicable
- Welcoming and thanking guests
- Answering questions - accurately and politely
- Maintaining a clean and organized waiting area
- Answering the phone
- Directing guests to areas & restrooms
- Providing security for co-workers, guests and celebrities
- Assisting servers, bussers and managers
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving fans”
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
