Outlet Customer Experience Specialist, Advisor
About The Position
The Outlet Customer Experience Specialist helps Best Buy deliver a world-class customer experience as a destination and authority for technology products and services. The role provides sales velocity and solution support to meet customer needs and ensure customers are not left unserved or underserved. In the appliance outlet area, the specialist engages customers using selling skills to build complete, connected solutions while balancing high velocity with high service. The role also maintains inventory and merchandising standards, demonstrates strong selling execution and strategy as reflected in coaching forms and customer metrics, and supports sales strategies with the Sales Manager to achieve operating results, growth objectives, and financial performance goals. Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions for every stage of life. The company emphasizes employee support, inclusion, and equal opportunity.
Requirements
- Ability to work successfully as part of a team.
- Ability to work a flexible schedule that includes holidays, nights, and weekends.
Nice To Haves
- Three months of experience working in customer service, sales, or related fields.
Responsibilities
- Carry out responsibilities assigned by store leadership in the outlet area and engage customers using selling skills to build complete, connected solutions.
- Balance high-velocity sales with high-quality customer service, ensuring no customer is left unserved or underserved.
- Maintain inventory and merchandising standards in the outlet store area.
- Demonstrate effective selling skills and strategy, as reflected in coaching forms and customer metrics such as NPS and Mystery Shops.
- Partner with the Sales Manager to support sales strategies and achieve operating results, growth objectives, and financial performance goals.
Benefits
- Competitive pay.
- Employee discount.
- Financial savings and retirement resources.
- Support for physical and mental well-being.
- Leaves of absence and potential pay sources, subject to eligibility.
- Paid time off for eligible full-time and part-time employees, subject to applicable factors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
