Customer Experience Specialist

Avis Budget Group • Arlington, VA

11d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you are the front-line contact for premium customers, providing personalized service throughout vehicle delivery and collection. You coordinate logistics, communicate with customers about arrangements and special requests, and make sure each interaction is welcoming, professional, and attentive. The role involves delivering vehicles directly to customers, greeting them, assisting with luggage, and explaining the rental vehicle. This is an on-site position and cannot be performed remotely. The stated pay is $19.00 per hour, with an incentive program offering up to an additional $5 per hour for exceptional customer service.

Requirements

• At least 1 year of customer service experience; hospitality or car rental experience is preferred.
• Professional, friendly demeanor and focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.
• Valid driver's license.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment and demonstrate multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive automobiles, talk, hear/listen, and type.

Nice To Haves

• Customer service experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience.
• Deliver vehicles directly to customers and coordinate vehicle delivery and collection with team members and management.
• Contact premium customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers on arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Benefits

• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars.
• Hourly incentive program offering up to an additional $5 per hour for delivering exceptional customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed