Customer Experience Specialist
About The Position
The Customer Experience Specialist is the front-line representative for Avis First customers, delivering a premium, personalized rental experience from vehicle delivery through collection. The role involves coordinating logistics, communicating with customers about arrangements and requests, and ensuring each interaction is welcoming, professional, and attentive. Specialists may deliver vehicles directly to customers and help with arrivals, luggage, and an overview of the rental vehicle. The position requires regular on-site presence and cannot be performed remotely. It involves working outdoors in all weather conditions and driving a variety of automobiles.
Requirements
- At least 1 year of experience in a customer service role; hospitality or car rental experience is preferred.
- Professional, friendly demeanor and focus on customer satisfaction.
- Strong verbal and written communication skills.
- Comfort using mobile devices and other technology.
- Valid driver’s license.
- Must be at least 18 years old and legally authorized to work in the United States.
- Ability to work in a fast-paced environment and demonstrate strong multitasking and organizational skills.
- Flexibility to work various hours, including evenings, weekends, and holidays.
- Willingness to work outdoors in all weather conditions.
- Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive automobiles, talk, hear/listen, and type.
Nice To Haves
- Experience in hospitality or car rental.
Responsibilities
- Deliver a welcoming, professional, and personalized customer experience.
- Deliver vehicles directly to customers and support the rental experience from delivery to collection.
- Coordinate timely vehicle delivery and collection with team members and management.
- Proactively contact customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
- Greet customers, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.
Benefits
- On-the-job training
- Paid time off
- Medical, dental, and other insurance
- Flexible spending account opportunity for up to $270 as a tax-free benefit for public transportation or parking expenses
- 401(k) retirement benefits
- Employee discounts, including discounted car rentals and discounted prices on Avis/Budget car purchases
- Hourly wage of $22.54 plus an incentive program offering up to $5 additional per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
