Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

SimpliSafe • Glen Allen, VA

1d • Onsite

About The Position

SimpliSafe is hiring an onsite Outdoor Security Monitoring Specialist to support customers through its 24/7 professional monitoring center. The specialist responds to camera events, communicates with customers, assesses situations, and takes appropriate action to help keep homes secure. The role uses advanced monitoring technology and requires clear recordkeeping, careful image review, and ongoing training. New hires complete two weeks of day training and obtain multiple state regulatory licenses.

Requirements

• High school diploma or equivalent.
• Ability to pass multiple state licensing background checks and monitoring-related exams.
• Proficiency with basic computer programs, including Microsoft Office and Excel.
• Ability to remain composed and provide comfort and assurance during high-intensity emergency situations.
• Sound judgment and decision-making skills to evaluate situations, set priorities, and resolve matters.
• Strong work ethic and motivation to contribute to company goals.
• Ability to prioritize in a fast-paced environment and demonstrate excellent time management.
• Ability to multitask when different, sometimes conflicting, events occur at the same time.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proven record of outstanding attendance and timeliness in a structured environment.
• Ability to work 100% onsite.
• Ability to complete two weeks of day training.
• Must pass state and national background checks for state central station operator licensing in multiple states. The posting specifies no criminal convictions or guilty or nolo contendere pleas dating back to age 18, including sealed or expunged records, for covered offenses.

Nice To Haves

• Six to twelve months of prior monitoring experience.

Responsibilities

• Provide monitoring support to customers with the goal of keeping every home secure.
• Receive and respond to emergency and non-emergency camera events, communicating directly with customers or by email.
• Ask questions to interpret and analyze situations, anticipate needs, resolve problems, provide information, dispatch emergency services, or refer callers to other contacts.
• Enter clear, concise information in the computer database to maintain logs and records of calls, activities, and account information.
• Review and annotate images efficiently and accurately, completing assigned tasks on time.
• Stay current on company policy changes and updates through dispatcher training materials.
• Obtain multiple state regulatory licenses during new-hire training and complete required renewal training to maintain them.

Benefits

• The total rewards package may include participation in an annual bonus program, equity, and other forms of compensation.
• Medical, retirement, and lifestyle benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED