Outcome Customer Engineer, Retail, Google Cloud

Google•Atlanta, GA

13h•$127,000 - $184,000

About The Position

The Outcome Customer Engineer, Retail, Google Cloud role provides technical leadership to customers and partners as they transition scoped license agreements into production. The role combines business experience, market knowledge, direct technical engagement, and technical project management to help customers realize the value of Google Cloud SaaS products faster. It supports customers by addressing technical issues, coordinating deployment work, and helping make their operations more productive, mobile, and collaborative. The role also works with sales colleagues and liaises with product marketing management and engineering teams to stay current on industry trends and inform product enhancements. Google Cloud provides enterprise-grade solutions and tools to organizations worldwide to support digital transformation and help solve business problems. Individual pay is based on job-related skills, experience, and relevant education or training.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud-native architecture in a customer-facing or support role.
Experience in deployment planning, orchestration, or change management.
Experience with programming languages, debugging, or systems design.
Experience working with, presenting to, or influencing technical stakeholders or executive leaders.

Nice To Haves

Experience working with product and capacity teams to resolve technical and capacity blockers.
Experience with object-oriented programming languages such as Python or Java, and using technical skills to remove blockers and accelerate customer deployment.
Experience guiding customers through organizational change and delivery preparation to adopt new cloud-powered business processes.
Experience developing or implementing AI agents in an enterprise environment.
Experience selling technical solutions in infrastructure modernization, application modernization, data management, data analytics, AI, networking, migrations, or security.
Experience with Google Cloud products and how they differentiate from competitors.

Responsibilities

Develop and orchestrate an end-to-end deployment plan across customer, professional services, and partner teams, including onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness such as capacity and training.
Use coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
Drive and track the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
Identify opportunities to expand into new workloads within customer accounts during project execution.
Drive sustainable product usage so customers realize ongoing value and are positioned to renew future agreements.