Customer Engineer I, Outcome, SMB, Google Cloud

Google•Atlanta, GA

1d•$104,000 - $150,000

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their businesses with cloud technology designed for security, reliability, and scalability. The team supports customers ranging from developers and small and large businesses to educational institutions and government agencies. As a Google Cloud Platform Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for customers, clear blockers, and help them gain maximum benefit from their investment faster. You will manage and execute deployment plans, transitioning scoped workloads into production through technical leadership for customers and partners. The role directly affects deployment velocity and customer workload consumption, accelerating value realization, adoption, and future expansion opportunities. The role blends sales expertise, market knowledge, direct technical engagement, and technical project management to demonstrate the value of the Google Cloud portfolio.

Requirements

Bachelor's degree or equivalent practical experience.
4 years of experience with cloud-native architecture in a customer-facing or support role.
Experience in deployment planning, orchestration, or change management.
Experience with programming languages, debugging, or systems design.
Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.

Nice To Haves

Experience selling technical solutions in one or more of these areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations, or Security.
Experience with Google Cloud products and their differentiation from competitors.
Experience working with product and capacity teams to resolve technical and capacity blockers.
Experience with object-oriented programming languages such as Python or Java, and using technical proficiencies to remove blockers and accelerate customer deployment.
Post-sales strategic ownership or agentic AI cloud technical depth.

Responsibilities

Develop and orchestrate an end-to-end deployment plan across customer, professional services, and partner teams; onboard the implementation team, clear blockers, manage timelines and progress, and ensure readiness, including capacity and training.
Use coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
Drive and track initial and ongoing workload ramp, moving customers from agreement to consumption as quickly as possible.
Identify expansion opportunities for new workloads within customer accounts during project execution.
Drive sustainable product usage so customers realize ongoing value and secure future contract renewals.