Outcome and Product Lead - Senior Manager
About The Position
The Outcome and Product Lead owns a meaningful venture from problem discovery through lasting business value. The role brings users, practitioners, designers, engineers, and specialists together around a clear outcome, and leads ventures from discovery through scale. Success is measured by meaningful changes in how people work rather than by feature delivery alone. The role is part of Challenger, an EY program focused on building the firm’s next generation of services, particularly opportunities where AI enables a fundamentally different service or delivery model. Small dedicated teams build and test ideas in real conditions; solutions that demonstrate clear business value and operational readiness transition to the business for adoption and scale. Challenger Core develops and maintains shared technology, methods, and risk and quality guardrails for this work. The position requires up to 50% travel and flexibility to work from an office in a hybrid capacity.
Requirements
- Bachelor’s degree in a relevant field of study.
- 9–12+ years of relevant experience.
- Ownership of a product, service, or transformation from discovery through adoption and measurable improvement.
- Evidence of using research, data, and experiments to change direction and prioritize value.
- Experience leading multidisciplinary teams without direct authority over every contributor.
- Ability to define outcome measures, baselines, hypotheses, and safeguards against unintended impacts.
- Experience preparing operating owners to sustain delivery, manage risk, and track benefits.
- Strong product judgment and ability to turn ambiguity into clear priorities and practical experiments.
- Ability to integrate user research, operational insight, and data while communicating uncertainty honestly.
- Clear communication and ability to influence executives, practitioners, and technical teams.
- Understanding of AI-enabled products, accessibility, responsible AI, human oversight, and service reliability.
- Willingness to travel up to 50% and flexibility to work in an office in a hybrid capacity.
Nice To Haves
- Experience redesigning end-to-end services, professional workflows, or employee experiences.
- Product leadership in generative or agentic AI, automation, or knowledge products.
- Experience in regulated or complex enterprise environments, including benefits realization and operational transition.
- Background in product, service design, operations, transformation, policy, a relevant domain, or entrepreneurship.
Responsibilities
- Own the product vision, outcome hypothesis, priorities, roadmap, and scope from discovery through sustained value.
- Frame problems with users and practitioners, establishing baselines, success measures, assumptions, risks, and a clear window for learning.
- Lead research, prototypes, and experiments that test important assumptions and inform investment decisions.
- Align multidisciplinary partners, respect specialist approval rights, and escalate decisions beyond the role’s authority.
- Partner with Product Insights to measure outcomes, surface unintended effects, and recommend whether to continue, pivot, stop, or scale.
- Prepare business and service owners to sustain adoption, support, controls, funding, and benefits after transfer.
Benefits
- Medical and dental coverage.
- Pension and 401(k) plans.
- Flexible vacation policy.
- Paid holidays, winter and summer breaks, personal/family care time, and other leaves of absence.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
