Outcome / Product - Manager

EY • Hartford, DC

3d • $125,900 - $262,600 • Hybrid

About The Position

The Outcome / Product Manager leads a meaningful venture from problem discovery through sustained business value, bringing users, practitioners, designers, engineers, and specialists together around a clear outcome. The role combines innovation, product management, and business transformation, and measures success by meaningful changes in how people work rather than feature delivery alone.

The position is part of Challenger, an EY program focused on building the firm’s next generation of services by exploring opportunities where AI enables fundamentally different services and delivery methods. Small, dedicated teams build and test ideas in real conditions; solutions that demonstrate business value and operational readiness transition to the business for adoption and scale. Challenger Core develops and maintains shared technology, methods, and risk and quality guardrails, while teams contribute reusable tools and practices.

The role requires up to 50% travel and flexibility to work in the office in a hybrid capacity. The listed base salary ranges vary by office location: $151,200–$252,100 in New York City, Boston, Washington DC Metro Areas, Washington State, and Southern California; $157,600–$262,600 in Bay Area California offices; and $125,900–$231,100 in other US office locations, including Sacramento. Individual salaries depend on factors including education, experience, knowledge, skills, and geography.

Requirements

• Bachelor’s degree in a relevant field of study.
• 7–9 years in product management, service innovation, or business transformation initiatives, including ownership from discovery through adoption and measurable business impact.
• Experience owning a product, service, or transformation from discovery through adoption and measurable improvement.
• Evidence of using research, data, and experiments to change direction and prioritize value.
• Experience leading multidisciplinary teams without direct authority over every contributor.
• Ability to define outcome measures, baselines, hypotheses, and safeguards against unintended impacts.
• Experience preparing operating owners to sustain delivery, manage risk, and track benefits.
• Strong product judgment and ability to turn ambiguity into clear priorities and practical experiments.
• Curiosity to challenge conventional thinking, cut through complexity, and focus effort on high-value opportunities.
• Ability to integrate user research, operational insight, and data while communicating uncertainty honestly.
• Clear communication and ability to influence executives, practitioners, and technical teams.
• Understanding of AI-enabled products, accessibility, responsible AI, human oversight, and service reliability.
• Willingness to travel up to 50% and flexibility to go into the office in a hybrid capacity.

Nice To Haves

• Experience redesigning end-to-end services, professional workflows, or employee experiences.
• Product leadership in generative or agentic AI, automation, or knowledge products.
• Experience in regulated or complex enterprise environments, including benefits realization and operational transition.
• Candidates may come from product, service design, operations, transformation, policy, domain, or entrepreneurial backgrounds; no particular degree or certification is required beyond the stated degree qualification.

Responsibilities

• Own the product vision, outcome hypothesis, priorities, roadmap, and scope from discovery through sustained value.
• Frame problems with users and practitioners, establishing baselines, success measures, assumptions, risks, and a clear window for learning.
• Lead research, prototypes, and experiments that test important assumptions and inform investment decisions.
• Align multidisciplinary partners, respect specialist approval rights, and escalate decisions beyond the role’s authority.
• Partner with Product Insights to measure outcomes, surface unintended effects, and recommend whether to continue, pivot, stop, or scale.
• Prepare business and service owners to sustain adoption, support, controls, funding, and benefits after transfer.

Benefits

• Medical and dental coverage.
• Pension and 401(k) plans.
• A wide range of paid time off options.
• Flexible vacation policy.
• EY Paid Holidays.
• Winter/Summer breaks.
• Personal/Family Care time off.
• Other leaves of absence to support physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior