Outbound Product Manager

1-800-GOT-JUNK? • Vancouver, BC

2d • CA$100,000 - CA$125,000 • Hybrid

About The Position

1-800-GOT-JUNK? is looking for a highly organized and proactive Outbound Product Manager based in Vancouver. As part of the Commercial (B2B) Product Management team, you will help orchestrate complex product launches, collaborate closely with and build strong bridges between product, engineering, B2B stakeholders, sales, and support teams. You are an exceptional communicator who can simplify technical concepts for diverse audiences, and a relentless advocate for user success, ensuring seamless adoption and ongoing customer satisfaction.

Requirements

• 3 years of experience in a similar execution focused outbound product manager role.
• Proven track record in managing product deployment lifecycles from concept to launch and post-launch support in an agile, product trio/triad environment.
• Demonstrated success in leading cross-functional teams to achieve product adoption and user readiness goals.
• Experience in developing and refining operational processes, playbooks, and training materials.
• Proficiency in gathering, analyzing, and reporting on product performance metrics and user feedback.
• Demonstrated success in functioning as liaison between product and Franchise/corporate teams.
• Strong leadership and influencing skills, capable of driving consensus and commitment across various departments.
• Excellent problem-solving abilities, with a focus on delivering practical and scalable solutions.

Responsibilities

• Lead the tactical identification of franchise cohorts and manage stakeholder kick-off calls during the Problem-Solution Fit and Product-Market Fit stages to align cross-functional teams on product positioning, value, and operational needs.
• Validate operational readiness workflows in partnership with cross-functional teams, taking primary responsibility for building and delivering pilot-phase enablement tools and initial training materials.
• Design and execute the end-to-end strategy for collecting structured franchise feedback during pilot and pre-scaling phases to inform iterations prior to full enterprise deployment.
• Collaborate directly with cross-functional teams, transitioning ownership to them to support broad rollout expansion and system-wide scale plans.
• Serve as the primary operational point of contact for field escalations during major rollouts, while managing version tracking and long-tail rollouts to eliminate deployment bottlenecks for core engineering teams.
• Own and manage the product deployment tracker.

Benefits

• Participation in our Company Profit Sharing Program
• Comprehensive Extended Health & Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs, including gym facilities at our corporate head office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed