Outbound Marketing Specialist

MGM Resorts International • Las Vegas, NV

3d • Onsite

About The Position

As an Outbound Marketing Specialist, you will build relationships with guests through outbound phone calls and personalized email outreach, helping them plan memorable MGM Resorts experiences. Each day, you will review their guest portfolio, identify sales opportunities, book hotel reservations, maximize available offers, and recommend dining, entertainment, and special events. You will collaborate with property teams and business partners to deliver exceptional guest service while achieving individual and team sales goals. This fast-paced role is ideal for someone who enjoys connecting with people, providing personalized service, and driving results through relationship-building and sales. (KPI’s benchmarks are required every month)

Requirements

• Must be at least 21 years of age
• Must have a high school diploma or GED
• Prior relevant experience in telemarketing, sales, or a related customer service role.

Responsibilities

• Plan, develop, and implement comprehensive outbound marketing messages and offers across multiple channels, including email and phone, to drive customer trips
• Coordinate and develop engaging marketing messages and content that resonate with target audiences
• Utilize and provide outreach based on database insights from our customer relationship management (CRM) system
• Conduct high-volume outbound calls to prospective customers to market/sell our products/services and generate interest
• Develop customer relationships to personalize their experience
• Develop strong customer relationships to personalize their experience and provide exceptional guest service, ensuring satisfaction and loyalty
• Proactively reach out to and qualify new leads to drive repeat bookings
• Stay informed about the latest trends and tools in outbound marketing to continuously improve marketing and outbound sales performance
• Proactively ensure the cost-effective use of promotions and strategic customer reinvestment

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED