Outbound Call Admissions Specialist

Hallmark University•San Antonio, TX

About The Position

Hallmark University is seeking an enthusiastic and motivated Admissions Contact Center Specialist to be the first point of contact for prospective students. This role involves connecting with individuals, sharing educational opportunities, and guiding them toward higher education and career success. It's an opportunity to be a trusted resource, a motivator, and part of a team that transforms lives through education.

Requirements

High School Diploma or GED.
Exceptional customer service skills.
Strong attendance and reliability.
Ability to work afternoons, evenings, and occasional Saturdays.
Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Nice To Haves

Associate degree from an accredited institution.
Call center, sales, recruiting, or customer engagement experience.
Bilingual (Spanish/English).
Experience working with CRM systems.

Responsibilities

Connect with prospective students through phone, email, text, and other communication channels.
Build excitement about Hallmark University programs and educational opportunities.
Use approved scripts and talking points while creating authentic and engaging conversations.
Help prospective students move through the admissions process by connecting them with Admissions Professionals.
Listen carefully, answer questions, and overcome objections while keeping each student's best interests at heart.
Deliver an exceptional student experience through outstanding customer service.
Maintain accurate and detailed records within CRM.
Meet and exceed daily outreach and productivity goals.
Collaborate with a supportive team that celebrates success and works together to achieve enrollment goals.