Out of the Darkness Walker Coach

American Foundation for Suicide Prevention • US,

8d • Remote

About The Position

The Out of the Darkness Walker Coach is the front-line customer relations representative for the Out of the Darkness Walk series and is responsible for meeting and exceeding recruitment, retention, and fundraising goals. The position works under the supervision of the Senior Manager of the Out of the Darkness Overnight Walk.

The role supports Overnight Walk participants with customer service, technical, fundraising, training, and event assistance. It also supports the Out of the Darkness Community Walks and Community Fundraising team, and assists with event logistics. This is a fully remote position with travel to the Overnight event and occasionally to the National Office in NYC. Resources will be provided to establish a home office.

Requirements

• High school diploma.
• Proficiency in Microsoft Office Suite, particularly Word and Excel.
• Proficiency in Google Drive Suite.
• Proficiency in customer relationship management (CRM) database systems.
• Comfort conducting internet research.
• Basic HTML and web editing skills.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated leadership, customer service, project management, and sales abilities.
• Highly organized and detail oriented.
• Ability to maintain confidentiality.
• Flexible and easily adaptable to change.

Nice To Haves

• Bachelor’s degree.
• Proficiency in Microsoft Office Suite, particularly Word and Excel; Google Drive Suite; and CRM database systems.
• Comfort conducting internet research.
• Basic HTML and web editing skills.

Responsibilities

• Support Out of the Darkness Overnight Walk participants to improve fundraising and retention through customer service and technical, fundraising, training, and event support.
• Conduct sales communications to convert leads (RFIs) into Overnight Walk participants, following designated sales procedures and protocols.
• Host fundraising workshops and informational meetings by phone, webinar, and in person.
• Oversee all Overnight Training Walks.
• Oversee the Overnight Teams Program.
• Work with the Senior Walker Coach to develop and implement social media content and editorial calendars.
• Assist with logistics to help walk events run smoothly from start to finish.
• Support the Out of the Darkness Community Walks and Community Fundraising team to improve fundraising and retention through customer service and technical, fundraising, training, and event support.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED