OSO Intake Specialist - HomeCare

Hartford Healthcare•Farmington, CT

13d

About The Position

The OSO Intake Specialist is responsible for managing and processing referrals received through Internal Referral Portals (IRP) and External Referral Portals (ERP) as well as community referrals for Home Health and Hospice services. This role ensures obtaining accurate intake documentation, timely communication with referral sources, and efficient data entry into the Electronic Medical Record (EMR) system to support smooth patient onboarding and care coordination to the local region intake teams.

Requirements

High School Diploma
1 year in administrative field

Nice To Haves

Bachelor’s Degree in Healthcare Administration or related field
3 years in a Healthcare setting (billing, authorization or intake preferred)

Responsibilities

Monitor and process incoming referrals via IRP and ERP, Forcura Fax systems and community referral platforms
Review referral documentation for completeness, accuracy, and compliance.
Enter referral data into the Provider Link and Home Care Home Base (HCHB) EMR system tools
Effectively communicate across multiple referral platforms and correspondence streams (email, faxing etc.)
Effectively communicate with Business Development teams and community referral sources
Establish effective processes to quickly obtain timely referrals, obtain missing documentation or collaborate to obtain needed referral information
Coordinate with Operations Support Office (OSO) Clinical Intake Specialists to complete both financial and clinical clearance to ensure timely assignment and scheduling at the region level
Verify payer source and in-network insurance acceptance to confirm 1st level financial clearance and referral process success
Escalate urgent or complex referrals to appropriate clinical and operational leadership teams
Collaborate with internal departments (Authorization, Billing, Scheduling) to support smooth transitions of care