Orthopaedic Triage Nurse

DMOS Orthopaedic Centers • West Des Moines, IA

15h • Hybrid

About The Position

Des Moines Orthopaedic Surgeons, P.C. (DMOS) are seeking a Triage Nurse to join our team to assist patients via the phone with concerns related to their orthopaedic journey specifically in the intake and procedural follow up care. After on-site training, this role is a full-time, hybrid position, where you will work from home 4 days a week and 1 day a week in office. Support for providers and patient care will primarily be handled via phone conversations with patients and physician care teams. In office day should provide opportunity to build a working relationship with providers and their care teams. As a Triage Nurse, you will provide clinical advice to our patients relating to the orthopedic care they received in office and/or during a procedure. You will be part of a larger subspecialized triage team, and provide support for each other when needed. You will work remotely in a HIPAA Compliant space within your home 4 days a week and 1 day a week in office with provided equipment (utilizing your existing internet connection). You will be an important part of a care team assisting with providing timely response to patient questions and care.

Requirements

• Ability to prioritize and quickly shift gears to ensure patient concerns related to pre and post-procedure care are handled in a timely fashion.
• Experience working in an orthopaedic clinic or urgent care setting; and successful experience providing telephonic triage in a busy clinic.
• Strong listening and communication skills to appropriately address patient questions and care, and translating information to the care team.
• You practice the art of listening, asking clarifying questions, and avoiding interrupting your patient.
• Active RN or LPN license OR CMA Certification in good standing.

Responsibilities

• Providing high-quality clinical advice to patients via the phone by listening, taking quality notes, documenting in the EHR and collaborating on patient care.
• You will be on the phone for extended periods of time which may seem unnatural; you will regularly and accurately document in a patient's chart relating to any communication to the patient and the care team.
• A fast-paced, specialized environment of supporting patient care by communicating with the provider team of Physicians and Physician Assistants, via electronic medical record system, secure messenger systems and/or phone to ensure appropriate clinical advice is given based on current protocols.

Benefits

• Supportive team to assist with patient care and provide back up for work life balance.
• No nights and no weekend hours
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don’t participate in the match program).
• Health, dental, and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 27 days a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed