Triage Nurse

firsthand Health

15h • Remote

About The Position

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

Requirements

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
• Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN)
• At least 3 years of Emergency Room (ER) experience
• Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders
• Care management and coordination experience.
• Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
• Problem-solving expertise with a creative, patient-centered approach.
• Ability to provide condition-specific patient education and self-management guidance.
• Adaptability to varying team cultures and processes.
• Empathy, compassion, and approachability in patient and team interactions.

Nice To Haves

• Psychiatric-Mental Health Nursing Certification (PMH-BC)
• Washington state RN license

Responsibilities

• Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.
• Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
• Coordinate care with patients’ other providers to ensure seamless health management.
• Develop and deliver training on basic medical topics for peer mental health workers and social workers.

Benefits

• Base, equity (or a special incentive program for clinical roles) and performance bonus potential.
• Physical and mental health benefits
• Dental
• Vision
• 401(k) with a match
• 16 weeks parental leave for either parent
• 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
• Supportive and inclusive culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree