Orthodontic Dental Assistant
About The Position
Dentsply Sirona is seeking an experienced Orthodontic Dental Assistant (Virtual Client Success Manager) to manage and grow active and lapsed accounts within an assigned territory. The role drives retention, engagement, and revenue through strategic account planning and consistent outreach using Salesforce. It builds strong client relationships by understanding business needs, tailoring SureSmile solutions, and serving as a trusted advisor. The position also coordinates with internal teams, addresses and escalates customer concerns, delivers product training, and identifies opportunities to maximize account potential and long-term growth. The preferred candidate location is Charlotte, North Carolina, and the role is in-person. The position may require travel up to 10%. The hourly compensation listed for North Carolina and South Carolina is $36 per hour; actual compensation may vary based on factors including skills, experience, and office location.
Requirements
- Bachelor’s degree in business or another related area, or significant industry experience.
- 0–5+ years of client success and/or client care experience.
- Experience in account management, customer success, or a similar client-facing role.
- Ability to build and maintain long-term customer relationships and drive engagement and retention.
- Proficiency with Salesforce or comparable CRM systems for account tracking, planning, and data analysis.
- Skills in customer training, onboarding, and communicating product value.
- Strong analytical and problem-solving abilities to identify risks, interpret trends, and develop action plans.
- Excellent communication and organizational skills, including the ability to lead structured client conversations and manage multiple accounts.
- Self-directed and disciplined, able to make informed decisions and work independently.
- Ability to collaborate with cross-functional teams to support customer and business goals.
- Commitment to continuous learning and professional growth.
- Ability to travel up to 10%.
Nice To Haves
- Active dental assistant, orthodontic assistant, or dental hygienist licensure or certification.
- Current Healthcare Provider CPR or BLS certification.
- Proven track record of client success and/or client care experience.
- Experience with dental or medical technology products.
- Knowledge of sales and marketing strategies.
Responsibilities
- Foster and maintain long-term client relationships to increase satisfaction, loyalty, and engagement across active, lapsed, and lost SureSmile accounts.
- Educate customers on SureSmile products, best practices, and workflows.
- Lead onboarding for new and existing customers, supporting setup, implementation, and early success.
- Monitor customer health, identify risks, and address issues proactively to prevent churn.
- Answer and place calls to support customers and internal teams.
- Use data insights to understand account trends, identify at-risk customers, and develop retention strategies.
- Communicate proactively with clients across multiple channels to track progress, gather feedback, and provide updates.
- Target assigned accounts through pre-call planning and research.
- Manage and prioritize an assigned book of business with daily discipline.
- Collaborate with internal teams and use available resources to strengthen retention and account outcomes.
- Maintain deep knowledge of the SureSmile product suite and provide informed guidance and recommendations.
- Prepare for client interactions by planning calls in advance.
- Lead structured client conversations that deliver value and address customer needs.
- Work independently to manage daily workload and account activities.
- Record activities, tasks, and interactions accurately in Salesforce.
- Continue learning and developing to improve performance.
- Make timely, informed decisions that support retention and advance sales opportunities.
- Understand each account’s business, challenges, and goals to reduce churn and support long-term success.
- Prepare for one-on-one management meetings and align on strategy, progress, and performance.
- Meet key performance standards and deliver measurable results.
- Perform additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
