Ortho Coordinator

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC•Valencia, CA

5d•$21 - $28•Onsite

About The Position

The Ortho Patient Ambassador performs general front-office duties in a dental office, including conducting patient consultations during exam and consult appointments, calculating treatment fees, coordinating patient financial arrangements, and educating patients about the health risks of not receiving proper treatment. The role also supports reception, billing, patient scheduling and check-in/check-out, benefit verification, payment processing, reporting, collections reconciliation, and office closing procedures. The position works under the general supervision of the Office Manager, and may require occasional independent judgment. The Treatment Coordinator must consult the supervisor about patient problems or confrontations, policy issues, expenditures, and unusual problems. The work schedule is provided weekly, bi-weekly, or monthly and may change according to practice needs. Evening and weekend hours may be required. The position is paid hourly. Work takes place in a general dental office and involves exposure to toxic chemicals, radiation, infectious bodily fluids and materials, and increased noise. The position assumes high risk and requires compliance with state and federal infection-control standards, including use of protective barriers and proper disinfection, sterilization, and disposal procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent (GED) required.
Bilingual English and Spanish required, except that applicants who speak only English may be considered if the geographic location of the office does not require bilingual ability.
Basic knowledge of PCs and Microsoft Office.
Experience with dental software and case presentations required.
Knowledge of dental treatment plans and advanced knowledge of dental terminology.
Strong written and verbal communication skills.
Ability to work with numbers and calculate fees.
Ability to present cases clearly and thoroughly to patients.
Ability to work with people of all ages, including children.
Strong interpersonal and relationship skills.
Ability to work in a fast-paced environment and multitask.
Ability to maintain an outgoing, friendly attitude with patients and coworkers.
Ability to work with interruptions and manage multiple priorities.
Ability to stay organized and manage time effectively.
Ability to work with minimal supervision.
Ability to relate to, communicate with, and work with people from different backgrounds and cultures.
Knowledge of filing procedures and systems.
Ability to utilize varying reports.

Nice To Haves

Experience with dental software such as Eagle Soft, Dentrix, or similar.
Prior experience working with insurance, Denti-Cal, and HMOs.

Responsibilities

Assist patients with understanding how to maximize dental benefits.
Conduct patient consultations and calculate treatment fees using various fee schedules.
Assist patients with financing options, insurance questions, and treatment concerns.
Educate patients about treatment, procedures, insurance benefits, and pre- and post-treatment responsibilities.
Monitor production and collection goals.
Collect patient payments, post payments in the West Coast Dental System, and print receipts.
Assist billers with posting diagnoses and treatment as directed by management.
Assist the Receptionist as needed and as directed by management.
Answer telephones and schedule appointments as needed.
Check patients in and out and prepare charts as needed.
Verify patient benefit eligibility as needed.
Assist the Office Manager, as requested, with printing, reviewing, and faxing collection reports, day sheets, and summary reports to the Support Center at closing each day.
Assist the Office Manager, as requested, with collections reconciliation and deposit preparation at closing each day.
File patient charts as instructed.
Attend and participate in staff meetings and team huddles.
Comply with state and federal infection-control standards in the dental office and operatories, including wearing protective barriers, disinfecting and sterilizing instruments and treatment areas, and properly disposing of contaminated or biohazardous waste and materials.
Perform other duties as assigned by the Office Manager, Regional Manager, and/or Dentists.