Access Coordinator III-Ortho/HSC/Therapy

University of Arkansas System • Little Rock, AR

2d

About The Position

The Access Coordinator III works under supervision as a patient resource for scheduling and billing questions. The role facilitates comprehensive patient data collection, timely and accurate billing, prompt collection of payments for services, and coordination of scheduling and conflicts. The coordinator must be able to perform all duties of Access Coordinator I and II and other duties supporting patient care as needed. Positions may be assigned to clinics including Ortho, HSC, and Outpatient Therapy; the department manager determines the final clinic assignment based on operational needs and position availability.

Requirements

• High school diploma or GED.
• Three years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment.
• Good communication skills.
• Computer and basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Knowledge of basic medical terminology.

Nice To Haves

• CHAA Certification.
• Bachelor’s degree.

Responsibilities

• Schedule, reschedule, and coordinate appointments in hospital systems, including completing patient visit notifications.
• Collect co-pays, deductibles, and other payments for patient accounts.
• Conduct pre-registration as needed and enter or update accurate patient information.
• Verify insurance and explain benefits by checking patient eligibility.
• Request and gather outside medical records from referrals and file patient charts as needed.
• Assist other teams as needed.
• Meet, greet, and assist the public, and answer telephones professionally and in a friendly manner.
• Address conflicts positively and professionally, using listening and negotiation skills to resolve disagreements.
• Use communication devices consistently and maintain accurate records as required.
• Demonstrate effective service recovery skills.
• Attend required training, in-services, and staff meetings, and participate in orientation or training of new staff.
• Participate in annual educational needs assessments, maintain required job skill competencies, complete annual skill assessments, and document continuing education hours annually.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED