Access Coordinator II/III - Hiring Event

University of Arkansas System • Little Rock, AR

1d • $16 • Onsite

About The Position

The University of Arkansas for Medical Sciences is hiring for multiple Access Coordinator II and Access Coordinator III positions in the ICE | CORE PA Float department. Both roles work under supervision and support patient care activities. The Access Coordinator II provides comprehensive support that may include greeting and assisting the public, answering telephones, coordinating appointments and referrals, registering and checking in or out patients, collecting payments, verifying insurance coverage, and assisting with hospital admissions and surgery scheduling. The role must also perform all Access Coordinator I duties and other duties as needed.

The Access Coordinator III functions as a patient resource for scheduling and billing questions and supports patient-data collection, accurate and timely billing, payment collection, and coordination of scheduling conflicts. The role must perform all Access Coordinator I and II duties, as well as other duties supporting patient care.

The positions are regular, day-shift roles at UAMS. The physical environment is inside a medical facility, with a moderate noise level. Physical requirements include frequently standing, sitting, walking, handling objects, talking, hearing, and reading or concentrating; occasional bending, crawling, crouching, kneeling, stooping, reaching overhead, and tasting or smelling; and lifting and carrying and pushing and pulling weights of 20 pounds or more. Visual requirements include color discrimination, depth perception, and near and far visual acuity. No hazards are listed.

Requirements

• Access Coordinator II: High school diploma or GED and two years of customer service or healthcare experience.
• Access Coordinator II: Good communication skills, basic computer proficiency (preferably MS Office), telephone etiquette, and general knowledge of office machines including printers and scanners.
• Access Coordinator II: Excellent customer service skills.
• Access Coordinator III: High school diploma or GED and three years of experience in registration, billing, or scheduling in a healthcare environment.
• Access Coordinator III: Good communication skills, computer and basic keyboard skills, telephone etiquette, and general knowledge of office machines including printers and scanners.
• Access Coordinator III: Excellent customer service skills and knowledge of basic medical terminology.

Nice To Haves

• Access Coordinator II: Knowledge of basic medical terminology, to be acquired within three months of hire if not already held.
• Access Coordinator III: CHAA certification.

Responsibilities

• Schedule, reschedule, coordinate, and cancel appointments using hospital systems; conduct pre-registration as needed.
• Enter and update accurate patient information; create patient charts and access systems for orders as appropriate.
• Verify insurance and explain benefits by checking eligibility; request and gather outside medical records as needed.
• Greet and assist the public and answer telephones professionally and courteously.
• Resolve conflicts professionally using listening and negotiation skills, and demonstrate service recovery skills.
• Use communication devices consistently and maintain accurate records.
• Attend required training, in-services, staff meetings, and annual educational needs assessments; participate in orientation or training of new staff.
• Maintain job-skill competencies, complete annual skill assessments, and document continuing education hours annually.
• Record daily and monthly statistics and communicate medical-records issues.
• Schedule and coordinate appointments, surgeries, and tests using hospital systems and process patient visit notifications.
• Ensure adequate supplies; clean and maintain equipment and waiting rooms.
• Process walk-ins, conduct pre-registration, create patient charts, and access systems for orders.
• Conduct authorizations and pre-certifications, track pre-authorizations, maintain referrals, and file patient charts as needed.
• Collect and post payments, issue receipts, reconcile daily deposits and batch dollars, and counsel patients on related financial matters.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED