ORS Agent I
About The Position
The ORS Agent I works for the Utah Office of Recovery Services, helping establish paternity and child support orders and enforce those orders. The position receives extensive training in these processes. It verifies or corrects balances owed, determines appropriate legal actions such as garnishments and liens, prepares documentation for court hearings, and researches cases by gathering evidence, analyzing facts, and applying agency rules, regulations, and policies. The role is based at 4315 S 2700 W, Taylorsville, Utah, and is hybrid. It requires successfully passing a criminal history check. The position is full-time, has a stated salary of $20.31, and is eligible for a full benefits package. Employment requires a probationary period. The selected applicant may have access to confidential information, including Federal Tax Information, HIPAA information, and Criminal Justice Information.
Requirements
- Intermediate to advanced computer skills and proficiency in a technologically driven environment.
- Ability to multitask and make decisions quickly.
- Strong customer service and communication skills.
- Ability to assist people with sensitivity, tact, and professionalism, without prejudice or bias.
- Successfully pass a criminal history check.
Nice To Haves
- Ability to contact individuals or organizations effectively to secure delinquent payments or make payment arrangements for money owed.
- Ability to interpret, clarify, explain, and apply agency policy and procedures, business practices, and federal or state laws and regulations; these qualifications may be trainable on the job.
Responsibilities
- Receive training to legally establish paternity and child support orders and to enforce orders by collecting child support and enforcing other provisions.
- Verify or correct balances that may be owed.
- Determine appropriate legal action, including garnishments and liens.
- Prepare documentation for cases presented in court hearings.
- Conduct research, gather evidence, analyze facts, and apply Office of Recovery Services rules, regulations, and policies.
Benefits
- Eligible for a full benefits package.
- Job stability within a well-established organization.
- Career growth, skill development, and opportunities for leadership.
- Meaningful work benefiting the community and supporting organizational goals.
- Supportive team environment emphasizing cooperation, strong work ethics, and mutual support.
- Work/life balance is described as an important part of the organization's culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
