Organized Retail Crime Investigator

The Kroger Co.•Denver, CO

About The Position

The Organized Retail Crime Investigator coordinates organized retail crime (ORC) investigations and serves as a direct point of contact with law enforcement, retail Loss Prevention ORC investigators, and relevant departments. The role partners with internal departments to develop ORC awareness materials for store management and associates, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The investigator conducts complex retail theft and fraud investigations, follows up on shoplifting incidents, gathers video evidence, prepares affidavits and case reports, and supports criminal prosecutions. The position also conducts training, surveillance, interviews, and analysis of business and investigative reports; builds partnerships with law enforcement and the business community; assists with search warrants and stolen merchandise recovery; communicates ORC trends to stores; and may testify in civil and criminal proceedings. The essential functions must be performed with or without reasonable accommodation.

Requirements

At least 3 years of law enforcement or retail Loss Prevention investigative experience.
Previous experience conducting stationary and mobile surveillance operations.
Ability to lift 30 pounds.
Thorough knowledge of state Penal Codes, Evidence Codes, Civil Codes, and procedures.
Demonstrated ability to conduct criminal investigations, interview and interrogate, gather evidence, and write reports for presentation to law enforcement.
Track record of managing volatile situations and ability to interact with all levels of the public.
Proven ability to testify in criminal proceedings.
Ability to maintain confidentiality.
Strong leadership skills and a track record as a motivated self-starter.
Ability to multitask and manage numerous ongoing, in-depth investigations simultaneously.
Sound judgment and ability to make independent decisions.
Working knowledge of Microsoft Suite.
Proficiency facilitating large-group presentations and training.
Working knowledge of current CCTV systems, portable video equipment, and surveillance devices.
Familiarity with background, asset, and property searches at local, state, and national levels.
Wicklander certification.
Excellent communication skills.
Ability to travel independently overnight throughout the division.
Ability to work 24/7.

Nice To Haves

Associate’s degree.
Experience in organized retail crime investigative techniques.

Responsibilities

Initiate, conduct, and resolve complex organized retail theft and fraud investigations.
Conduct ORC prevention and awareness training for internal and external customers.
Follow up on shoplifting incident reports from store managers and Loss Prevention Specialists by retrieving store video evidence and compiling affidavits for criminal prosecution.
Conduct complex investigations and prepare case reports for local, state, and federal law enforcement agencies.
Testify routinely in civil and criminal proceedings.
Analyze business reports, investigative reports, and contracted security reports, and partner with District LP Managers to effectively redeploy Loss Prevention Specialists.
Interview known suspects to collect information.
Build and maintain ongoing partnerships with law enforcement, public officials, the area business community, and industry ORC investigative teams.
Assist law enforcement with search warrants, including identification, inventory, and recovery of stolen merchandise.
Prepare updates for stores about organized retail crime losses and trends in the division.
Conduct surveillance of known suspects in conjunction with law enforcement and retail ORC investigator partners.
Perform the essential functions of the position with or without reasonable accommodation.