Organ Placement Specialist I

UNITED NETWORK FOR ORGAN SHARING•Richmond, VA

4d•Onsite

About The Position

The primary function of this position is to provide twenty-four hour service to UNOS members (Organ Procurement Organizations, Transplant Centers, Histocompatibility Laboratories) in the coordination of renal and extra renal organ allocation, donor/recipient matching, organ transportation assistance, and transplant candidate waiting list maintenance tasks. These tasks are performed in a fast-paced, high-stress environment with a required high level of accuracy. The OPS I serves as a resource for information technology troubleshooting and organ allocation policies. Each task completed by an OPS I must be fully documented and adhere to established policies and procedures. Due to the complexity of the tasks and the potential life-threatening nature of an error, all work performed by an OPS I is reviewed for accuracy, completeness, and timeliness. The OPS I is responsible for reporting issues that arise during their shift to the following shift and as applicable to OPS II, OPS III, and/or Organ Center management staff.

Requirements

Entry-level experience in the field of transplantation, information technology, customer service, or health care or related field required.
Demonstrated ability to work under high stress, prioritize effectively, and multi-task efficiently with an extremely high level of responsibility and accuracy.
Ability to quickly recognize and anticipate changes and make appropriate adjustments in their actions.
Multi-talented team player with excellent oral and written communication skills-particularly telephone skills.
Strong background in medical terminology and/or human anatomy and/or human physiology.
Ability to quickly gather and report information accurately in required order and format.
Exceptional customer service skills required.
Experience with Windows O.S. and Internet based applications required.
4-year degree in Science, Information Technology, Healthcare or related field, or equivalent work experience required.
Prolonged periods of sitting at a desk and working on a computer.
Frequent reaching, handling, and fine manipulation for using office equipment, filing, and managing paperwork.
Manual dexterity sufficient to operate a keyboard, mouse, and other office tools.
Occasional standing, walking, and bending.
Ability to lift 10-20 pounds occasionally.
Close vision for computer work and reading documents.

Responsibilities

Provides organ placement assistance according to established OPTN and UNOS policies and Organ Center procedures, appropriately documenting all activity.
Responsible for the communication of a complete organ donor profile including medical/social history, clinical lab values, serologies, hemodynamics, and organ specific anatomy reports to transplant teams.
Responsible for organ types that include heart, lungs, heart-lung combinations, livers, intestines, pancreas, kidney-pancreas combinations, and kidneys.
Reviews the donor chart for completeness and consults with Organ Procurement Organization staff to resolve any questionable or incomplete information.
Provides the most efficient means of transportation for the shipping of organs/tissue using ground couriers and commercial and/or chartered aircraft.
Updates accepting transplant teams with any and all new donor information as they occur.
Demonstrates clear and concise communication and customer service skills on the telephone and in writing when dealing with UNOS members and staff.
Rapidly understands, researches, and resolves inquiries.
Clearly documents donor cases, organ allocation attempts, and transplant candidate waiting list modifications for internal and external audit purposes, and for legal review when requested.
Completes associated Organ Center activity logs regularly and thoroughly to allow for accurate reporting of UNOS Organ Center activities in compliance with Organ Procurement and Transplantation Network (OPTN) contract deliverables.
Provides accurate and timely donor/transplant candidate match runs to Organ Procurement Organizations.
Ensures the accuracy of match runs promptly and before transmitting to the Organ Procurement Organization.
Supplies accurate and timely transplant center specific, organ specific, transplant candidate waiting list information to transplant centers.
Provides transplant candidate waiting list file maintenance tasks to UNOS members, assuring that transplant candidates are added, modified, and deleted from the national transplant waiting list at the request of UNOS members, both precisely and in a timely fashion.
Performs data entry of blood type (ABO) testing and subtyping; a timeout for comparison of ABO data vs. ABO source documentation; and verification of blood type entry in the data system for both organ donors and waiting list candidates.
Assists UNOS members with organ allocation policy questions or issues and assists UNOS members in the resolution of transplant candidate inquiries.
Provides information technology troubleshooting assistance for Internet based UNOS applications.
Demonstrates effective communication with users with various levels of technical expertise.
Maintains computer system security through the use of individual user passwords as well as patient and donor confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA.)
Provides after-hours disease transmission monitoring for potential donor derived disease transmissions.
Audits waiting list maintenance and assists with other quality assurance projects.
Participates in general office duties such as filing and re-stocking supplies.
Participates in special projects as requested by Organ Center Management.