Org Change Consultant

PNC Bank•Pittsburgh, PA

5d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Organizational Change Consultant within PNC's Change Management organization, you will be based in Pittsburgh, PA or any of PNC's Hub locations. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. As an Organizational Change consultant you are a member of PNC’s Central Change Management team and will be responsible for executing OCM activities on the highest complexity programs/ projects/activities, including enterprise-wide/cross LOB efforts, or where risks associated with non-adoption are highest. Additionally, you may lead pre-project strategy activities to assist the LOBs in determining approach to resolve needs where next steps are not clear. The number of assignments will vary based on complexity, duration, and LOB need. The Org Change Consultant assists the OCM Manager through mentorship of others on the team, OOO coverage, OCM Intake assessment, team strategy, and other activities as needed. You will require strong facilitation, communication, organizational and time management skills with the ability to manage multiple priorities and deadlines. You will use a variety of project management methodologies (waterfall, agile and hybrid) and systems to complete projects according to governance and operating standards. PowerPoint experience is preferred for presentations.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

PowerPoint experience is preferred for presentations.
Account Management
Client Counseling
Competitive Advantages
Deliverables Management
Design Thinking
Employee Relations
Organizational Culture Change
Results-Oriented
Accuracy and Attention to Detail
Consulting
Effective Communications
Managing Multiple Priorities
Organizational Change Management
Organizational Savvy and Politics
Problem Solving
Project Management

Responsibilities

Leading most complex OCM workstreams & activities, including those associated with Pre-project Strategy, as well as SIIs, MRAs, etc.
May serve as project manager for wholly owned Business Readiness efforts (where a traditional PM is not assigned)
Executing Resource Identification Activities with PM and LOB Sponsors
Leading Stakeholder Impact Analysis Activities to define the business impacts of the upcoming changes.
Developing & Executing Business Readiness Plans, inclusive of deliverables, timelines, resources, and overall approach
Leading creation of learning/ communication/ support documentation, including adoption surveys and other measurement tools
Mentoring team members, leading by example, and providing managerial support when needed.
Manages planning, execution and control of Organizational Change (Org Chg) projects.
Provides products and services to clients per approved engagement deliverable, schedule, cost and quality commitments.
Helps determine client's Org Chg issues and required deliverables.
Defines and manages resource needs and allocations.
Ensures availability of resources.
Develops Org Chg work / resource / quality plans, schedules and budgets.
Conducts project meetings.
Responsible for project tracking, analysis and management.
Participates in preparing RFPs and SLAs.
Helps manage client's Org Chg expectations, satisfaction and adherence to contract agreement.
Monitors Org Chg project progress and results delivery.
Addresses and resolves project and client problems.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.