Order to Cash Specialist

SPATCO Energy Solutions•Charlotte, NC

About The Position

SPATCO Energy Solutions is seeking an Order to Cash Specialist to join their credit team. This role is responsible for all activities related to customer cash collections management and the credit review process within the accounts receivable department. The ideal candidate will build effective customer relationships, collaborate with internal and external business partners to maintain accuracy, and thrive in a fast-paced environment requiring prioritization and teamwork. This individual should embrace change and actively contribute to improving the credit and collections process, possessing excellent verbal and written communication skills and a professional demeanor.

Requirements

High School Diploma required.
1-3 years’ experience in B2B collections/credit/cash applications, or accounting role.
Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, internal and external customers.
Must exhibit a solid professional business image with a team player attitude.
Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly and monthly.
Excellent written and oral communication skills required.
Must possess a high energy level.
Proficiency with Microsoft Office literacy required.

Nice To Haves

BS/BA in Finance, Accounting, or other Business degree preferred.
Petroleum industry preferred.
Related work experiences with risk analysis and receivable collection a plus.
Experience using SAP is preferred.

Responsibilities

Research and apply customers’ ACH, wire, lockbox & credit card payments for multiple bank accounts.
Ensure accurate and timely application of customer payments.
Effectively communicate with customers and credit analysts to get remittances for payment.
Research and code customer deductions and engage the appropriate stakeholders for verification prior to application.
Resolve unidentified payments and take preventive measure for future remittances.
Accurately process adjustments.
Assist the team in identifying and driving system and process improvements.
Adhere to standard work and continuously seek ways to improve and document processes.
Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
Responsible for customer account reconciliation, identifying, and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required.
Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
Run DNB reports and call for credit references as needed to support credit decision.
Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment.
Make decision to place account on credit hold when the situation arises.
Provide phone support by handling incoming calls from sales staff and customers on a variety of items.
Responsible for developing and maintaining business relationships with customers and sales personnel.
Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines.
Recommends changes to the existing credit line where warranted.
Maintain open communication and good working relationships with Director of Credit and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives.
As required, perform all other related functions & projects as assigned.