Order-to-Cash Specialist (Supply Chain)
About The Position
IBG (Innovative Beauty Group) is a global one-stop beauty shop. IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. We are seeking a highly driven Supply Chain Analyst to play a critical role in owning and optimizing the end‑to‑end order‑to‑cash process. In this role, you will act as a key liaison between suppliers, customers, and internal teams, proactively managing timelines, risks, and data to ensure accurate, on‑time, and seamless delivery of customer orders. You will thrive in a fast‑paced, detail‑driven environment and bring a strong sense of accountability, problem‑solving, and customer focus to everything you do. This role is for an existing vacancy.
Requirements
- Bachelor’s degree or diploma in Supply Chain Management, Logistics, or equivalent experience
- 2+ years working in a hands on Order Management, Order to Cash (O2C) or Supply Chain Operations role
- Strong knowledge of supply chain processes such as inventory, demand planning, procurement, logistics and transportation
- Familiar with manufacturing production scheduling and experience with reviewing production plans against forecasting
- Comfortable working with dashboards, reports and KPI tracking
- Excellent communication skills and customer service focused with the ability to build strong working relationships with external and internal stakeholders
- Strong organizational and analytical skills and attention to detail
- Proficiency in Microsoft Office
Nice To Haves
- Experience with reporting tools such as Power BI or Tableau is a strong asset
- Experience with NetSuite/Oracle or similar would be considered an asset
- Previous experience working with international logistics considered an asset
- Familiarity with the cosmetic industry is an asset
Responsibilities
- Manage all processes within order-to-cash flow including order processing, logistics, inventory management and invoicing
- Manage communication with suppliers and customers to ensure orders are produced and delivered as per the client’s expectations'
- Review and revise production plans working closely with manufacturing plants to ensure that customer forecasts can be met
- Support the global trade and tax team with assisting to document and train product teams on developing efficient and cost-effective shipping programs
- Support project teams with implementation of best-in-class data management and system upgrades within existing software programs
- Track all shipments in-transit and update stock position
- Monitor inspection dates and ensure passing inspection reports received prior to releasing shipments
- Review Open Order reports and ensure they are updated as necessary
- Maintain and update external customer portal information
- Process supplier’s invoices at time of title transfer
- Collaborate with Finance to ensure accuracy and payments on all purchase orders
- Develop and maintain reports and dashboards (KPIs such as OTIF, production plans, shipping plans, stock coverage, inventory reconciliation)
- Work cross-functionally with Product Development, Finance and S&OP to ensure alignment and execution
- Identify process gaps and recommend improvements to enhance efficiency and accuracy
- Other duties as assigned by management
Benefits
- Competitive total rewards package
- Salary range of $55,000-$63,000 depending on experience
- Comprehensive health/dental and retirement savings plan with employer match
- Opportunities to grow, both personally and professionally
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
