Analyst, MSC Order to Cash

T-Mobile•Overland Park, KS

21h•Onsite

About The Position

This role is responsible for the complete contract life cycle process. It involves facilitating the contracting and amendment processes for and with our partners from request to execution. The Analyst will need to communicate clearly, effectively, and courteously, providing accurate and timely information. A good understanding of contract terms and conditions is necessary to drive accurate and effective agreement drafting, approval gathering, and data integrity, while staying in compliance with SOX controls. The Analyst will proactively guide sales team members through the contract life cycle to ensure appropriate billing for Business and Government customers. The Analyst will direct data entry work to the CSCA support staff as appropriate and will work with the CSCA Senior Analyst to successfully launch new sales initiatives as needed.

Requirements

Relevant contract implementation experience with ability to work independently and with a team.
Good partner/customer relationship building history.
Project Management - Able to lead groups of people from various departments; able to plan and organize; good follow up; ability to facilitate meetings.
Problem Solving - Curious, self-driven, and an excellent problem solver. Comfortable with ambiguity in a fast-paced environment.
Systems - Proficiency in Windows and Linux operating systems, Microsoft Office applications, and common software tools, such as antivirus, backup, and encryption software. Knowledge of SAP, Salesforce, DocuSign, or similar applications.
Adaptability - Ability to work independently and as part of a team, and to prioritize and manage multiple tasks in a fast-paced environment.
Relationship Building - Foster relationships with key cross-functional partners and internal stakeholders and develop strong partnerships to obtain results on behalf of CSCA.
Analytical - Ability to analyze and discuss complex contracts and other documents.
Continuous Improvement - Willingness to learn new technologies and skills, and to keep up with the latest trends and best practices, by attending training sessions and reading relevant materials.
Communication - Excellent communication skills, both verbal and written and ability to explain any issues in simple and clear terms to internal and external customers.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Bachelor's Degree Legal, Contract Management, or related field.

Responsibilities

Maintain the contract database, draft contracts, request contracts from Legal, facilitate signatures, drive contract execution and monitor agreement status.
Review agreements to ensure that important contract terms are approved by business partners, drafted and captured in the system accurately and that they reflect the true business vision of executive management.
Monitor shared mailboxes and respond to incoming requests.
Process the Federal/State/Local/Education /Business contract life cycles management.
Follow the escalation process and guidelines and ensure proper handover and communication of the issue status and resolution.
Partner with Sales leadership and various functional teams across T-Mobile to drive accurate and effective agreement drafting, approval gathering, data integrity and SOX controls compliance.
Manage existing aging and incomplete contracts through to completion.
Follow up with internal customers to ensure their satisfaction and closure of issues.
Monitor the progress of the CLMs through the dashboards, ensure SLA goals are met, and maintain records.
Participate in training and knowledge-sharing sessions to update skills and knowledge.
Adhere to the CSCA policies, procedures, and standards.
Comply with the rules and regulations of the CSCA department and the company to maintain a high level of professionalism and quality in work, meeting QA, SLA, and KPI goals.
Analyze and monitor monthly reports.
Gather and interpret metric data and communicate gaps, trends and areas of opportunity to individuals and management.
Perform other duties/projects as assigned by business management as needed.
Proactively train sales managers and partners on processes to gain efficiencies.
Train the offshore support team on new processes or tasks that are assigned to them.
Create and maintain process documentation, contract terms and /or Federal Acquisition Regulations (FAR) list and process workflow as needed.
Proactively make recommendations on process changes to ensure compliance and efficiency.