Sr Manager, Order to Cash

Egnyte•Mountain View, CA

5d•$165,000 - $175,000•Onsite

About The Position

We are seeking an experienced Manager of Billing & Revenue Operations to lead our end-to-end revenue operational processes — from sales order processing and invoicing to collections and payment application. Reporting to the Corporate Controller, this leader will be the connective tissue across Finance, Sales, Legal, and Customer Success, with a mandate to make our revenue operations faster, more accurate, and highly scalable.

Requirements

6–8 years of management experience in billing, accounts receivable, or a related revenue operations function
Deep expertise in billing and payments processes, policies, and end-to-end Order-to-Cash cycles
Proven history of acquisition integrations and migrating customers into existing billing platforms
Bachelor’s degree in Finance, Accounting, or a related field
Keen attention to detail with a track record of accuracy under operational pressure
Strong cross-functional communicator — engineers, finance leaders, and customers all want to work with you again
Thrives in the hustle of day-to-day operations without losing sight of the long-term vision
Forward-thinking on Order-to-Cash interdependencies
Cross-functional leader who builds trust — people want to work with you again
Customer-first communication style and proactive problem-solving approach
Work closely with Sales & Deal Desk, Business Operations, Customer Success, Revenue, Legal, Internal Applications and Biz Ops.

Nice To Haves

Strong verbal and written communication skills including understanding how to tailor messages towards different audiences and conveying the objective clearly
Background in fast-growing SaaS or enterprise software organizations
Experience with recurring and usage-based billing models
Adaptability: Being able to establish appropriate priorities and switch gears in a high-paced environment and adopting new ideas
Preferred experience with NetSuite, Salesforce (SFDC), Stripe; Bonus: API integrations, Enterprise SaaS platforms, Billing automation tools

Responsibilities

Oversee daily customer sales order processing in Salesforce (SFDC) and the internal billing application, and invoicing in NetSuite — reviewing for completeness and accuracy
Lead collections efforts using dynamic, account-tailored communication strategies; maintain strategic oversight of high-value and delinquent accounts
Anticipate inter-dependencies across the full Order-to-Cash cycle and proactively guide the team in identifying and resolving issues before they escalate
Analyze operational errors and translate lessons learned into process optimization and system automation initiatives
Develop the roadmap for billing and payments systems in collaboration with Biz Ops, Internal Applications, Accounting, and Customer support teams
Support recurring, and usage-based, and consolidated billing models across a variety of subscription, invoicing, and payment term configurations
Own the monthly and quarterly cash collections forecast, using aging bucket analysis (0–30, 31–60, 61–90, 90+ days), historical collection rates, and customer payment behavior to produce accurate projections
Develop and maintain collection rate assumptions by customer segment, industry, contract type, and payment terms to refine forecast precision over time
Build and continuously improve rolling cash receipt forecasts to support treasury, FP&A, and executive reporting on expected cash inflows
Analyze DSO (Days Sales Outstanding) trends and identify root causes of variance between forecasted and actual collections; present findings and action plans to the Corporate Controller
Partner with FP&A and the Corporate Controller to align collections forecasts with broader cash flow planning and liquidity management requirements
Design and implement escalation workflows for high-risk accounts and aging receivables, integrating risk-adjusted collection probability into forecast models
Leverage NetSuite and Salesforce data to automate collections reporting, forecast refresh cycles, and exception alerting
Deliver clear, timely collections forecast reports to senior leadership, including variance analysis, coverage ratios, and recommended actions
Serve as a trusted, clear communicator who can find common ground across sales, finance, legal, operations, and customer-facing teams
Engage directly with customers on order, invoicing, and collections inquiries; identify training opportunities and champion process improvements to continuously enhance the customer experience
Manage, Coach and develop staff in navigating day-to-day operational challenges, policy interpretation, and sound decision-making
Champion a scalable, standardized, solution-oriented mindset across the team — never losing sight of the long-term vision while managing daily operational demands
Proactively identify staffing needs and build a team capable of supporting the company’s rapid growth

Benefits

Competitive salaries and comprehensive benefits
Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
Paid holidays and sick time
401(k) with company match
Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
Gym, cell phone, and internet reimbursement
Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
Your own Egnyte account with lifetime access
HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
One Medical virtual care, providing you with healthcare access across the country