Order-to-Cash Specialist

Clariant•Louisville, KY

1d•Onsite

About The Position

As an Order-to-Cash Specialist supporting Clariant's Catalyst Business Unit, you will own and drive a critical end-to-end process that sits at the heart of our customer experience, from quotation creation through to delivery. Working closely with regional Sales, as well as regional and global Supply Chain and GBS teams, you will ensure order accuracy, operational efficiency, and continuous improvement across the entire OtC cycle. Through data-driven analysis, Lean Six Sigma principles, and strong cross-functional collaboration, you won't just keep the process running, you'll make it better, delivering measurable impact on customer satisfaction and business performance. This is an onsite role with openings in Louisville, KY and The Woodlands, TX. We encourage candidates with a background in customer service, supply chain, or logistics within manufacturing and/andor the chemical industry to apply. Your hands-on experience in fast-paced, operationally complex environments is exactly the foundation this role is built on.

Requirements

Bachelor's degree preferred; equivalent professional experience will be considered in lieu of a formal qualification
Minimum 2 years of experience in Customer Service, Supply Chain Operations, Project Coordination, or a related business function
Solid understanding of business processes and customer service principles
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), with the ability to work with data, create reports, and leverage business intelligence tools; exposure to ERP systems (SAP preferred) is desirable but not required.
Lean Six Sigma Green Belt certification is advantageous but not required

Responsibilities

Manage the end-to-end Order-to-Cash process for defined customers and products, including order tracking, customer communication, and quotation creation across all markets
Ensure high order data accuracy and maintain backlog commenting in line with established rules and standards
Monitor OtC KPIs and implement corrective actions to drive performance improvements and customer satisfaction
Coordinate with Scheduling, Planning, and global/regional OtC and SCM teams to cascade order-relevant updates and support informed decision-making
Support Supply Chain performance reporting including OTIF analysis, backlog reporting, and root cause analysis within the QNS process
Leverage data-driven approaches and Lean Six Sigma principles to identify process inefficiencies, propose solutions, and drive continuous improvement across regional Supply Chain workflows.
Maintain accurate process documentation including SOPs and Work Instructions to meet audit requirements
Support master data maintenance covering customer master, material master, and pricing conditions
Collaborate with global and regional OtC Management to harmonize processes and implement globally aligned best practices across the segment