Order to Cash Specialist - Collections

TreeHouse Foods • De Pere, WI

1d • Hybrid

About The Position

TreeHouse Foods is seeking an Order to Cash Specialist, Collections, to support internal stakeholders and the Order to Cash team as a subject matter expert in Collection Management, Invalid Deductions, and Customer Payment Trends/Risk. The role may involve collections activity, researching and obtaining support for invoice deductions or overpayments, analysis, and reporting. It offers an opportunity to grow within the company.

This is a full-time, hybrid role based in De Pere, Wisconsin, operating on first shift. The anticipated compensation range is $19.71–$36.54 per hour. Position within the range may depend on competencies, education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. For certain roles, the successful candidate may be eligible for an annual discretionary merit compensation award or bonus.

Requirements

• Strong analytical, problem-solving, and organizational skills, with attention to detail and accuracy.
• Ability to work independently and collaboratively, manage multiple priorities, adapt to change, and drive results in a fast-paced environment.
• Ability to research, analyze, summarize, and communicate information effectively to customers and internal business partners.
• Knowledge of basic accounting principles and experience working with accounting or financial systems.
• Strong written and verbal communication skills and ability to interact effectively with internal and external stakeholders.
• Proficiency in Microsoft Office.
• Associate degree in Accounting, Business, or a related field preferred; equivalent combination of education and experience will be considered.
• At least one year of experience in an order to cash, accounts receivable, or collections role preferred.

Nice To Haves

• Associate degree in Accounting, Business, or a related field.
• At least one year of experience in an order to cash, accounts receivable, or collections role.

Responsibilities

• Manage customer accounts to ensure timely payment, including customer collection activity.
• Communicate customer issues, payment trends, and risk to internal TreeHouse stakeholders.
• Manage research requests from stakeholders.
• Recommend plans of action to minimize or eliminate recurring late-payment behavior to appropriate team members.
• Communicate with customers about payment errors and repayment requests for invalid deductions.
• Obtain supporting documentation from customers for overpayments and deductions.
• Research and resolve all types of deductions in accordance with established policy and authorization limits.
• Prepare and support ad hoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Benefits

• Competitive compensation and benefits program with eligibility from the first day.
• 401(k) program with 5% employer match and 100% vesting upon enrollment.
• Paid time off, including immediate access to two weeks of vacation, increasing to three weeks after three years of service; five sick days; two emergency days; parental leave; and 11 company holidays, including two floating holidays.
• Paid training, tuition reimbursement, and access to DevelopU, an educational platform with more than 10,000 free courses.
• Wellness and employee assistance programs.
• Potential eligibility for an annual discretionary merit compensation award or bonus for certain roles.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree