Order to Cash Specialist - Collections

TreeHouse Foods • De Pere, WI

1d • $20 - $37 • Hybrid

About The Position

The Order to Cash Specialist, Collections, supports internal stakeholders and the Order to Cash team as a subject matter expert in Collection Management, Invalid Deductions, and Customer Payment Trends/Risk. The role may involve collections activity, researching and obtaining support for invoice deductions or overpayments, analysis, and reporting. It offers an opportunity to grow within the company.

Requirements

• Strong analytical, problem-solving, and organizational skills, with attention to detail and accuracy.
• Ability to work independently and collaboratively, manage multiple priorities, adapt to change, and deliver results in a fast-paced environment.
• Ability to research, analyze, summarize, and communicate information effectively to customers and internal business partners.
• Knowledge of basic accounting principles and experience working with accounting or financial systems.
• Strong written and verbal communication skills for interacting with internal and external stakeholders.
• Proficiency in Microsoft Office.
• Associate degree in Accounting, Business, or a related field, or an equivalent combination of education and experience; the degree is preferred.
• Minimum of one year of experience in an order to cash, accounts receivable, or collections role is preferred.

Nice To Haves

• Associate degree in Accounting, Business, or a related field.
• At least one year of experience in an order to cash, accounts receivable, or collections role.

Responsibilities

• Manage accounts and conduct customer collection activity to ensure timely receipt of payment.
• Communicate with internal stakeholders about customer issues, payment trends, and risk.
• Manage research requests from stakeholders.
• Recommend action plans to minimize or eliminate recurring late-payment behavior.
• Communicate with customers regarding payment errors and repayment requests for invalid deductions.
• Obtain supporting documentation from customers for overpayments and deductions.
• Research and resolve deductions in accordance with established policy and authorization limits.
• Prepare and support ad hoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Benefits

• Competitive compensation and benefits with eligibility from the first day.
• 401(k) program with a 5% employer match and immediate 100% vesting upon enrollment.
• Paid time off, including two weeks of vacation upon hire (increasing to three weeks after three years), five sick days, two emergency days, parental leave, and 11 company holidays, including two floating holidays.
• Paid training, tuition reimbursement, and access to DevelopU, an educational platform with more than 10,000 free courses.
• Wellness and employee assistance programs.
• Inclusive, team-oriented workplace and opportunities to participate in Employee Resource Groups.
• Potential eligibility for an annual discretionary merit compensation award or bonus for certain roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree