Order to Cash Manager - North America

IFS•Itasca, IL

1d•Hybrid

About The Position

As the Order to Cash Manager for North America, you will lead a regional team responsible for the full OTC lifecycle—from deal validation and contract setup to revenue recognition and invoicing. This role is pivotal in supporting recurring revenue streams and enabling scalable growth across the region. We strongly believe that working hard and having fun are two compatible elements. In your role, you will manage the whole process of Maintenance Contract Management within our bespoke ERP-System. The functional activities include review of revenue recognition calculation, setting up customer contracts within the system, invoicing, variance analysis, BI verification, AR follow up, support accounts receivables and account reconciliation in a matrixed environment. Manage and ensure end-to-end Order-to-Billing processes with sensitivity and expertise to deliver a perfect result to our customers by established deadlines. Manage Sales pipeline communication with action plan to ensure there is sufficient cover within team. Management tasks such as 1:1 meeting with employee, Aspire goal program set up and follow up etc. Review of monthly variance analysis. Point of contact between regional Finance and OTC. Training and Support to the Team. Key understanding of ARR validation, GL reconciliation to OTC. To be Subject Matter Expert - for example early renewals, BI, conversions/downsell, variance analysis, ARR. Ensure Service Update testing complete in region when applicable. QTC cash resolutions from AR dashboard to be monitored and followed up with team daily. Ensure team are verifying BI new/addon sales and renewals throughout the month. Ensure team are providing manual adjustments for BI throughout the month. Set up the customer maintenance contracts according to Customer Orders. Invoicing for License/Cloud/Maintenance and other recurring revenue products. Subscription Calculation quality assurance and invoicing. Assistance to the global Team Lead, Financial Controllers, and Order to Cash Managers to ensure revenue recognition and KPI reporting compliance. Revenue and Direct Cost Accruals including Partner Commissions. Variance Analysis for all recurring revenue. Enable ad-hoc, monthly, and annual reporting and KPIs using Business Intelligence (BI). Provide other team members and country Market Units with training and support. Business partner to the Sales function, customer contacts and active management with all stakeholders. Interact proactively with all functional areas of the Finance team to ensure appropriate accounting, financial reporting and settlement of revenue matters is accomplished. Assist Accounts Receivables and Cash Collection with clearing OTC related invoices.

Requirements

Profound knowledge in order processing and a certain amount of accounting knowledge (in particular Accounting, Revenue recognition and accruals)
At least 4-7 years’ experience of accounting and invoicing as base
Proven track record of leading a team
Completed a commercial education with professional expertise in a comparable position, preferably in a company in the IT/software industry
Team player with interpersonal and communication skills
Organized and systematic with a focus on accomplishing results
Good analytical and business support skills, a creative solution-oriented mindset, and the ability to take your own initiatives
Good communicator and can make sure the messages sent across are received and understood
Strong verbal and written communication skills to interact with various stakeholders
Several years in finance, accounting, or a related field, with specific experience in managing the O2C process
Company languages - English
Good knowledge of MS Office

Nice To Haves

Other languages desirable
Preferable a Bachelor's or Master’s Degree or equivalent

Responsibilities

Manage and ensure end-to-end Order-to-Billing processes with sensitivity and expertise to deliver a perfect result to our customers by established deadlines
Manage Sales pipeline communication with action plan to ensure there is sufficient cover within team
Management tasks such as 1:1 meeting with employee, Aspire goal program set up and follow up etc
Review of monthly variance analysis
Point of contact between regional Finance and OTC
Training and Support to the Team
Key understanding of ARR validation, GL reconciliation to OTC
To be Subject Matter Expert - for example early renewals, BI, conversions/downsell, variance analysis, ARR
Ensure Service Update testing complete in region when applicable
QTC cash resolutions from AR dashboard to be monitored and followed up with team daily
Ensure team are verifying BI new/addon sales and renewals throughout the month
Ensure team are providing manual adjustments for BI throughout the month
Set up the customer maintenance contracts according to Customer Orders
Invoicing for License/Cloud/Maintenance and other recurring revenue products
Subscription Calculation quality assurance and invoicing
Assistance to the global Team Lead, Financial Controllers, and Order to Cash Managers to ensure revenue recognition and KPI reporting compliance
Revenue and Direct Cost Accruals including Partner Commissions
Variance Analysis for all recurring revenue
Enable ad-hoc, monthly, and annual reporting and KPIs using Business Intelligence (BI)
Provide other team members and country Market Units with training and support
Business partner to the Sales function, customer contacts and active management with all stakeholders
Interact proactively with all functional areas of the Finance team to ensure appropriate accounting, financial reporting and settlement of revenue matters is accomplished
Assist Accounts Receivables and Cash Collection with clearing OTC related invoices