Order Support Specialist

Crutchfield Corporation•Charlottesville, VA

8h•Hybrid

About The Position

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Order Support Specialists to join our growing team. Crutchfield is a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. For the 4th year in a row, we’ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group. This role is ideal for someone who is a natural at helping people and values a healthy, supportive work environment.

Requirements

Passion for helping people, problem solving and exceptional interpersonal skills.
Strong communication, problem-solving skills and basic math skills.
Ability and willingness to learn through on-the-job training.
Proficient computer skills.
Highly self-motivated.
Ability to communicate clearly and effectively through phone, email, and chat.
Ability to maintain a consistent work schedule, including some evenings until 8pm and at least one weekend shift (Saturday or Sunday).

Nice To Haves

A background in customer service (and other related fields) is recommended but not required.

Responsibilities

Review online customer orders to ensure all required information is complete and determine the appropriate next step for processing, shipment, or further review.
Contact customers by phone to verify order details, resolve discrepancies, and provide order-related support.
Validate billing information and product compatibility to ensure accurate order fulfillment.
Document order reviews, customer interactions, and actions taken in company systems.
Follow established procedures while exercising independent judgment and coordinating with internal departments to resolve order issues.