Order Specialist

ASM Research • Remote,

2d • Onsite

About The Position

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.

Requirements

• High School Diploma or GED
• 0-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry.
• Strong analytical and problem-solving abilities.
• Proficient in quality data entry.
• Proficient in using various intake methods and comfortable working with technology.
• Strong organizational skills and the ability to manage a high volume of orders.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information being provided.
• Ability to work effectively in a team environment.
• Ability to work on MS Excel for any business calculation.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.

Nice To Haves

• Experience within federal government context a plus.

Responsibilities

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations
• Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
• Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
• Support operational dashboards for order visibility and forecasting to improve predictability and control.
• Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED