Order Review Specialist

Marvin • Warroad, MN

9d • Onsite

About The Position

An Order Review Specialist supports customers and manufacturing with ensuring order accuracy. A specialist will maintain the ability to respond to internal order inquiries efficiently and on any level. They will provide helpful information and answer questions regarding order entry. A specialist will perform at a highly professional level to ensure excellent order standards.

Requirements

• Excellent interpersonal skills
• Attention to detail
• Experience with an order management system or the ability to learn new technology
• Proven customer service experience

Responsibilities

• Partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and in ICIM (manufacturing software) before they reach manufacturing.
• Analyze dealer entered comments for specialty products and parts that are not standard offerings in OMS.
• Research original order information to ensure customers receive what they need to fulfill the warranty claims and prevent a repeat field service order.
• Work with a Customer Care Agent to find an alternative if required.
• Check validity of product vs entered product on orders.
• Provide professional, timely and courteous communication with internal customers including interaction with tech support, architectural, special calculations, and sales area.
• Apply problem solving skills to resolve issues.
• Assist dealers and all Customer Service departments in training opportunities as needed.
• Execute order changes.

Benefits

• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed