Order Processing Specialist
About The Position
The primary function of the Order Processing Specialist is to be a skilled technical communicator who manages order cleansing and engineering order packet creation. In this role you will: Review and validate quotes and purchase orders for accuracy (pricing, specifications, quantities, terms, lead times, and special customer requirements). Collaborate with sales, product specialists, engineering, and rep agencies to resolve order discrepancies. Convert quotations to orders and create complete engineering packets, communicating all special design and production requirements. Process customer change orders, holds, and cancellations for open sales orders. Support and provide feedback on quotation tools and systems to ensure accuracy and continuous improvement.Apply knowledge of transformer industry standards (ANSI, IEEE, CSA, NEMA). Act as liaison between engineering, marketing, scheduling, and customers to ensure on‑time delivery. Track metrics, analyze data, apply lean principles, support ISO work instructions, and contribute to team workload completion.
Requirements
- Three (3) years of product, customer service, inside sales, or proposals experience in a technical field.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- No relocation assistance will be provided for this position. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
- Excellent oral, interpersonal and written skills with the ability to effectively communicate
- Detail oriented, with the ability to manage multiple projects simultaneously and work to deadlines with a high degree of accuracy
- Knowledge of Microsoft Office (Word, Excel, Power Point), SAP or other ERP related system and the ability to utilize such tools to analyze data and solve routine problems
Nice To Haves
- Technical degree
- Five (5) years of product, customer service, inside sales, or proposals experience in a technical field
- One (1) year of experience using ERP and quotation systems
Responsibilities
- Review and validate quotes and purchase orders for accuracy (pricing, specifications, quantities, terms, lead times, and special customer requirements).
- Collaborate with sales, product specialists, engineering, and rep agencies to resolve order discrepancies.
- Convert quotations to orders and create complete engineering packets, communicating all special design and production requirements.
- Process customer change orders, holds, and cancellations for open sales orders.
- Support and provide feedback on quotation tools and systems to ensure accuracy and continuous improvement.
- Apply knowledge of transformer industry standards (ANSI, IEEE, CSA, NEMA).
- Act as liaison between engineering, marketing, scheduling, and customers to ensure on‑time delivery.
- Track metrics, analyze data, apply lean principles, support ISO work instructions, and contribute to team workload completion.
Benefits
- Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
