Order Processing Specialist

Frida•Miami, FL

9h•Hybrid

About The Position

Frida is seeking an Order Processing Specialist to join our Operations team based in Miami, FL. This role is responsible for owning the end-to-end order management process, ensuring orders move seamlessly across systems, partners, and customers with speed, accuracy, and accountability. This person will serve as a critical connector between Sales, Operations, Finance, and external partners, proactively identifying and resolving issues before they impact the customer experience. The ideal candidate brings a sharp attention to detail, a bias for action, and a problem-solving mindset, paired with the ability to operate with agility in a fast-paced, high-growth environment. This role is perfect for someone who thrives on taking ownership, improving processes, and delivering high-quality results that directly impact customer satisfaction and business performance. The Order Processing Specialist will thrive in a dynamic, fast-paced, and entrepreneurial environment.

Requirements

Bachelor's degree in Finance, Business, or related field
At least 1 year of experience with order processing, invoicing, data entry, and customer service
Strong computer skills and fast, accurate data entry capabilities
Technical experience with ERP/EDI systems - NetSuite, SAP, etc. are a plus
Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
Excellent communication in both written and verbal forms
Proficient in Microsoft Excel
Ability to work in a fast-paced, performance-based environment and be a self-starter
Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
Energetic, positive team player who is excited and comfortable in an entrepreneurial environment
Willingness to roll up your sleeves and execute with the ownership mentality
Ability to work in a fast-paced environment in which requirements & priorities constantly change
Excellent written and verbal communication
Consumer obsessed and possess strong consumer understanding
Excellent communicator with strong written, verbal, and presentation skills
Ability to manage multiple projects at once and strong organizational skills
Proactive; can operate autonomously, but also collaboratively as part of a team

Nice To Haves

Technical experience with ERP/EDI systems - NetSuite, SAP, etc. are a plus
Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus

Responsibilities

Process customer orders between systems, business partners, and customers, ensuring all necessary documentation is completed accurately and timely
Review incoming orders for accuracy, contract compliance, and business guidelines
Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
Coordinate with warehouse operations to ensure orders are on time
Resolve order processing and invoicing issues, escalating when necessary
Maintain a high degree of quality control and validation of completed work
Work with Finance to resubmit invoices that are past due
Address customer concerns regarding shipping delays or damaged goods
Update customer records with order details such as shipping details and tracking numbers
Update Finance with status of payments from Customer Portals
Maintain customer data such as ship-to addresses and essential contact lists
Ensure operating and quality standards are met based on service objectives
Other projects as assigned

Benefits

Comprehensive medical, vision, and dental plans
Employer paid life insurance
Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability
FSA & HSA
401k matching up to 4% with immediate vesting.
Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
Flexible paid pregnancy and parental leave.
Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
Dog friendly office - feel free to bring your best buddy with you to work!
Learning & development opportunities for professional and personal growth
Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
Exclusive employee product discounts.