Order Processing Representative

NAMSA • Northwood, OH

1d • Onsite

About The Position

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976. We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry’s premier provider. We provide support for clients during every step of the product development lifecycle and beyond. Come and work for an organization with the: Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core Values: Act with integrity in everything we do. Provide best-in-class customer experiences. Develop superior talent and deliver expertise. Respond with agility and provide timely results. Embrace collaboration, diverse perspectives and ideas.

Requirements

• Associate’s degree in a related field or relevant laboratory experience required.
• 2 to 4 years of customer service experience.
• Strong PC and Microsoft Office skills required.
• Type 35-45 wpm accurately.
• Excellent written and verbal communication skills; good telephone etiquette; aptitude to learn and accurately perform clerical tasks.
• Fluency in English is preferred.
• Ability to work in a GLP/GMP environment

Responsibilities

• Receives and processes incoming test samples using the LIMS software.
• Processes requests from the laboratory.
• Files final reports, wet tissues, blocks/slides, test articles, and miscellaneous items in archives.
• Serves as backup to receptionist for breaks and time off, as needed.
• Processes and marks outgoing final reports, copy and fax and/or e-mail as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree