Order Processing Rep

Johnson Controls • Lithia Springs, GA

1d • Onsite

About The Position

The Customer Service Order Processing Representative is responsible for managing customer orders from receipt through delivery. This role involves ensuring accurate order entry, timely processing, and effective communication with customers to provide exceptional service.

Requirements

• Proven experience in customer service and order processing, preferably in a similar industry.
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Proficiency in order management systems and Salesforce.
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving skills and a customer-focused attitude

Responsibilities

• Accurately enter and process customer orders in the system, ensuring all details are correct.
• Communicate with customers via phone, email, and chat to confirm order details, provide updates, and resolve any issues.
• Work closely with the warehouse, shipping, and logistics teams to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions, orders, and transactions.
• Generate and analyze order processing reports to identify trends and areas for improvement.
• Ensure all orders comply with company policies and procedures.

Benefits

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees