Order Processing Manager
Express Flooring•Phoenix, AZ
•$80,000 - $90,000•Onsite
About The Position
The Order Processing Manager leads the Order Processing team and ensures sales quotes are converted accurately and on time into installation-ready orders. This role balances productivity, quality, customer service, and revenue protection while driving practical process improvements. The ideal candidate is a strong people leader with a history of improving workflows, reducing manual effort, and using technology to scale operations.
Requirements
- 5+ years of leadership experience in operations, order processing, customer support, or a related field.
- Experience managing teams in a high-volume transactional or data entry environment.
- Proven history of improving processes, workflows, or team efficiency.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in Microsoft Office.
- Strong communication and leadership skills with the ability to influence change across teams.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with estimating, floor plan, order management, ERP, NetSuite, CRM, or Salesforce systems preferred.
Responsibilities
- Lead, coach, and develop a team of 10–15 Order Processors.
- Recruit, onboard, train, and retain high-performing employees.
- Set performance expectations, provide feedback, and support development plans.
- Build a culture of accountability, collaboration, and continuous improvement.
- Oversee daily order processing activities to ensure accuracy, quality, and timely completion.
- Serve as the department Subject Matter Expert (SME) for order processing systems, products, and workflows.
- Develop and maintain standard operating procedures and quality control processes.
- Resolve complex order and process issues.
- Partner with Sales, Installation, Design Consultants, and Operations teams to ensure orders are installation ready.
- Identify opportunities to automate manual order processing and administrative workflows.
- Support workflow tools, automation, and document processing solutions where they improve speed, accuracy, or scalability.
- Collaborate with business and technology teams to improve efficiency, scalability, and customer experience.
- Track results from process changes, including accuracy, adoption, and business impact.
- Lead continuous improvement initiatives that reduce manual effort and increase throughput.
- Monitor productivity, order accuracy, turnaround times, and service levels.
- Review key performance indicators (KPIs) to identify trends, risks, and improvement opportunities.
- Use data to improve team performance and operational outcomes.
- Ensure compliance with company policies, procedures, and quality standards.
Benefits
- Comprehensive medical, dental, and vision plan options
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
