Order Processing Specialist

Aston Carter•Chino, CA

3d•$23 - $25•Onsite

About The Position

The Customer Satisfaction Specialist plays a key role in delivering exceptional customer experiences by accurately processing orders, supporting account activities, and providing high-quality administrative and office support. This position ensures that customer requests are handled efficiently, records are maintained accurately, and internal teams receive reliable assistance to keep operations running smoothly.

Requirements

Strong attention to detail and accuracy in reviewing, entering, and verifying order information.
Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Proficiency in data entry with a focus on speed, accuracy, and completeness.
Proficient in Microsoft Office Suite, including tools such as Word, Excel, and Outlook.
Experience with customer service or customer support functions, including handling inquiries and resolving basic issues.
Ability to work both independently and collaboratively as part of a team-oriented office environment.
Strong communication and interpersonal skills to interact professionally with customers and colleagues.
Comfort using office software and online systems for order entry, document management, and scheduling.

Nice To Haves

Experience working with customer service, customer support, or call center environments.
Familiarity with processing purchase orders and handling order-related documentation.
Practical experience using MS Excel for tracking orders, maintaining logs, or organizing data.
Previous experience in an administrative, office support, or data entry role.
Ability to adapt to new systems and processes quickly and efficiently.
Strong problem-solving skills and a proactive approach to resolving order or documentation issues.

Responsibilities

Review the accuracy of incoming customer orders and ensure all required information is complete and correct before processing.
Collect and input orders submitted via fax, email, voicemail, or online order entry systems in a timely and accurate manner.
Provide comprehensive support to the Account Specialist to ensure seamless order processing and high levels of customer satisfaction.
Accurately process orders and perform data entry tasks to maintain current, precise, and well-organized records.
Verify the accuracy of outgoing orders, checking all details and resolving discrepancies before final submission.
Serve as an integral member of the office support staff, assisting with a variety of administrative tasks as needed.
Scan, file, and upload documents to maintain organized, accessible, and up-to-date records.
Order and manage office supplies to ensure the office is well-stocked and daily operations run smoothly.
Assist with scheduling appointments and managing calendars to support efficient use of time and resources.
Communicate clearly and professionally with internal teams and customers to resolve issues and provide updates on orders and requests.
Follow established procedures and best practices to maintain consistency, quality, and reliability in customer service and office operations.