Order Operator Specialist
About The Position
The Order Operator Specialist owns the front-end sales operational loop and supports warehouse efficiency by managing incoming sales transactions, digital B2B EDI routing, customer onboarding packets, and execution logs. The role includes fulfilling purchase orders and coordinating timely product delivery; interacting with new and existing customers; managing customer-service inquiries and resolutions; and maintaining CRM information to support sales leaders and staff with KPI analysis. It also involves managing third-party shipping arrangements, quotes, delivery estimates, and product returns; supporting procurement activities; and assisting with operational duties as needed by the production leader. The successful candidate is organized, adaptable, detail-oriented, and comfortable handling multiple functions and deadlines. They contribute to a customer-focused culture, communicate effectively, maintain accurate records, solve problems with appropriate judgment, and help improve processes and procedures. The stated shift is 8:00 a.m. to 4:30 p.m.; flexibility for weekends, holidays, or other hours may be needed to meet production demands. Compensation is $24–$26 per hour.
Requirements
- Exceptional Microsoft Office skills, particularly Excel and PowerPoint; another section specifies intermediate to advanced Microsoft Office suite skills.
- Familiarity with customer relationship management (CRM) tools.
- Ability to multitask and meet multiple deadlines across varied functions.
- Strong attention to detail and commitment to accurate, high-quality work.
- Strong written and verbal communication skills and disciplined record-keeping.
- Self-motivation and problem-solving ability, including working with a team to resolve customer issues.
- Relational approach and ability to strengthen customer relationships and support a customer-service-focused culture.
- Flexibility, adaptability, and ability to prioritize changing work.
- Common-sense judgment when resolving customer issues.
- Ability to work weekends, holidays, or flexible hours as required by production demands.
- Proven experience improving processes and procedures.
- Ability to provide examples of leadership in a role; the posting also mentions ability to lead and motivate a team while modeling ethics and respect.
- At least 1 year of administrative and customer-service experience in retail, hospitality, or corporate settings is described as beneficial; a later section says 2 or more years will be considered.
Nice To Haves
- Experience with Zoho CRM is beneficial.
- Salesforce experience is advantageous.
- Administrative and customer-service experience in retail, hospitality, or corporate settings.
- Experience providing leadership in a role.
Responsibilities
- Fulfill purchase orders and help ensure on-time product delivery.
- Interact with customers regarding new and existing business.
- Manage and process customer-service inquiries and resolve customer issues.
- Manage CRM software to support sales leaders and staff in analyzing key performance indicators.
- Manage third-party shipping, including setup, quotes, and customer delivery estimates.
- Manage product returns.
- Support the procurement officer with supplier orders and other procurement initiatives as needed.
- Assist with ad hoc operational duties as required by the production leader.
- Handle incoming sales transactions, digital B2B EDI routing, customer onboarding packets, and execution logs.
- Assist with office projects and tasks and contribute to process and procedure improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
