Order Operations Support Supervisor

Caterpillar•Peoria, IL

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can enjoy living in it. As the Order Operations Support Supervisor, reporting to the Global Planning and Demand Management (GPDM) organization, you will lead global support for machine and worktools order management operations. This role provides leadership across order operations systems and processes, ensuring business continuity, governance, data compliance, and production readiness. Serving as a Subject Matter Expert (SME), you will support and optimize platforms including CMOPS, Mach1, MSF, Orders 360, and related downstream systems. You will work closely across departments and dealer partners to translate business needs into effective operational and system solutions, while supporting deployments, issue resolution, compliance and continuous improvement. What makes this role exciting: This is a high-visibility leadership role with broad enterprise exposure and ownership of a global support team. You will work at the center of the business, collaborating daily with product groups, finance, pricing, account coordinators, IT, and supply chain partners, and influencing how orders are executed end-to-end. The role includes regular opportunities to present to leadership teams, shape decisions, and drive improvements that directly impact customers and business performance. It’s an ideal opportunity for a leader who enjoys cross-functional collaboration, people leadership, and operating in a fast-paced, highly connected environment.

Requirements

Customer Focus: Make customer needs the main priority in business decisions and use this insight to create tailored solutions for customers.
Research, verify and understand the customer needs/ expectations linking them to the organizational objectives.
Translate the customer’s needs into technical requirements.
Communicate the importance of customer needs and commit to resolution.
Solicit and act on customer satisfaction feedback.
Decision Making and Critical Thinking: Apply decision-making strategies and analytical techniques to assess situations and reach well-informed decisions.
Make structured decisions under pressure and manage effectively competing priorities.
Objectively analyze and challenge assumptions and viewpoints using data.
Leverage experience and insights to guide and improve decisions.
Advise others in evaluating options and selecting the best approach
Effective Communications: Use the right communication methods to share, receive, clearly understand and interpret information, needs and ideas.
Foster open communication, teamwork and collaboration across all levels
Adapt messaging for diverse audiences and stakeholders.
Build trust, align objectives focusing on agreed goals and drive execution with empathy and assertiveness.
Bring high energy and excel in demanding environments.
Coach team members effectively in real-time situations.
Negotiating: Use of effective negotiation methods to achieve collaborative and positive results.
Strive for win-win outcomes focused on collaboration and results.
Use active listening to surface issues, interests and constraints.
Clearly communicate positions while respecting others’ perspectives.
Demonstrate a willingness to examine own position.
Problem Solving: Identify, anticipate, and solve operational or process problems using effective methods and tools for different situations.
Take full ownership and accountability for complex operational issues and projects.
Lead structured problem-solving efforts across teams.
Deliver accurate, reliable results with clear priorities.
Maintain high team morale and support through challenges.
Capture lessons learned and implement sustainable process improvements using Lean methodologies.
Relationship Management: Ability to build and sustain strong professional relationships.
Build and sustain a high-performing, resilient team.
Deliver prompt and effective internal/external customer service.
Proactively monitor and address internal/external customer satisfaction.
Collaborate effectively to resolve critical issues.
Project Management: Effective project management strategies and tactics; lead projects and managing resources to achieve goals with precision and efficiency.
Deliver end-to-end execution and resolution of complex initiatives demonstrating strong commitment and accountability.
Drive transformation, automation, and continuous improvement.
Accurately estimate project costs, timelines, and resource needs.
Proactively manage risks, contingencies, and stakeholder communication.
Value Selling: Knowledge of the principles and practices for selling products, ability selling by demonstrating value and customizing solutions for customer needs.
Influence outcomes and challenge norms to drive results
Communicate value, cost, and impact of systems and solutions
Develop tailored solutions aligned to business partner needs
Demonstrate effective use of CMOPS, SAP, and downstream systems

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business, Supply Chain, or Marketing
Experience in Order Management, Sales Operations, Marketing Operations, or Business Development roles
Hands-on user experience with Mach1, EOMP, SAP, and enterprise order management systems
Experience designing, implementing, and leading business processes and system-enabled workflows
Proven people leadership experience in a global or cross-functional environment
Familiarity with SAP governance, data compliance, and system audit controls

Responsibilities

Lead the global Orders Operations Support team.
Ensure business continuity, effective issue management, drive continuous improvement, solution delivery, and system performance.
Translate business requirements into process and functional specifications.
Oversee and execute order operations systems’ testing, validation, change management activities, training and documentation.
Ensure governance, compliance, and production readiness of existing and new products and processes, managing transitions from development to production.